Medivet Kentish Town

I had a really positive experience at Medivet Kentish Town when I needed an emergency appointment for my pet. Even though they were fully booked and short-staffed, they made time to see me, and I didn't feel rushed or under any pressure. Sadly euthanasia was the best option for her, but the staff were really kind and compassionate, and gave me time to say a proper goodbye. When we are ready to get another pet, I will certainly be coming back here.

I came for a health check after adopting 2 elderly dogs without medical history. Despite saying there is no history which the doctor insisted to chase and download (?) I did not get any advice on basics like how to feed them, any supplements for elderly dogs, had to ask to check one of my dog's hips because I found out she's walking weirdly, I got the cost prediction for dental treat- but this was not a rocket science that their teeth are bad.
I also said one of the dogs has blood in her poo, no information or further action have beed explained or offered. Just being treated as a random condition.
Overall I felt super ignored as I felt like I needed to drag the information out of the doctor and all my questions came from out of curiosity, as since I adopted these dogs I obviously done some research. I may have as well kept asking google. Had to ask about their breathing- as this is the breed's very common condition that develops within ageing, the doctor did not even mention, again as a very common breed condition. I feel like if I wasn't curious she would have just weight them and keep insisting on getting the medical record- which does not exist(!)
Also I have been charged £20 more than I have been told over the phone. Couldn't get the receipt just the confirmation of payment received.
I feel absolutely awful about the way the practise treated my newly rehomed dogs. I think good vets should be asking questions not being asked them from the very beginning of the visit.

I am highly dissatisfied. Spent £120 for letting me know less than I already knew being a worried owner of 2 rescues.

So glad I took the initiative to change from a well known practice. Medivet to me seem all about the animal and reassure and GENTLY!!!advise. I have come away not so worried as previously I have been. So glad I changed vets.

You really feel listened to as a pet owner, highly recommended, friendly staff and well priced.

Lovely place, lovely staff and the best care for our pets. Thank you all for being so lovely and caring :)

The receptionist was very friendly and helpful on the phone and the vet was really good with my poorly dog when we arrived. You know your pet has been taken good care of when they don't want to leave the vets! The pain relief has also been sufficient so far, without having to put my dog through any x-rays. Thank you very much!

This practice was so helpful and understanding when I needed a last-minute appointment for my cat. They provided clear communication and compassionate care that was so appreciated in a stressful moment.

We had a wonderful experience with Medivet Kentish Town, who took care of our senior indoor cat for two years while we lived in the neighboring area. Friendly and professional nurses and vets.

Special shout out to their official vet Tracey who got our kitty ready for a trip across the sea to Iceland, which involved a long checklist of tests and check-ups! Highly recommended.