Romford PDSA Pet Hospital

My dog and I have been attending this vet since over a year as and when needed.
Recently my dog had been very poorly, (from one day onto the next) unable to eat, drink, walk or even show signs of life (!)
The vet prescribed her steroids for the time being and a pain reducing injection.
We were offered a follow up appointment to see the progress of the steroids and to discuss other options.
At the follow up appointment, another vet saw us and had no idea what’s been happening with Bailey (I had to bring her up to speed, like with almost every appointment as there are so many vets working here!)

She claimed not to know why Bailey is suddenly so ill, despite having sedated and scanned her (a hefty procedure for a xxl 8 year old dog, might I add), after having done blood tests and samples of her leg lumps (!)
We also never received any results from said tests (no print out, no further info; its as if they sedated her and kept her at the practice all day for fun?)

She said her hands are tied and started telling me to weigh up quantity vs quality of life! But Bailey is ill, not dying!

Judging by other comments I’ve seen, much like with my dog, the vets are quick to dismiss or prescribe bogus medication (human crushed paracetamol?!?) or steroids for over 4 weeks + (when they are not supposed to be used long term).

I have lost faith in their competency and can see they are indifferent to the pet. Don’t get me wrong, the staff is kind, but there isn’t enough action, I feel if I don’t take a second opinion with another vet, Bailey would eventually die in their care!!! Shameful!

Lastly, they are always quick to ask for donations, and that too in front of a whole room of listening patients!!! Weird treatment of people who are on a tight budget; almost like shaming (?)

Great service. Easy to book appointments and no longer have to sit in the waiting room long past appointment time. The staff are friendly and helpful and treatment is affordable. This vet is animal welfare focused rather than being profit motivated. 5 stars from me and my furry family members.

If I had listened to these doctors, my decorative rabbit would have been dead 1.5 years ago. To say I'm disappointed is an understatement. I found the strength to leave this review after 1.5 years of visiting the clinic!!! Why so long? Because I thought, what if they are right, and I will write such a bad review about them. Now I can safely say that they chose to kill rather than treat my pet. After the operation, which the doctors performed, they called me on the phone and said that my rabbit would not live and that she should be released. To which my husband replied no, we will come and take her away alive, and then we will see. I was so hysterical that at that moment I thought to agree, because the doctors know better and said that I would torture her. Thank God that my husband made the unequivocal decision to take her away from this "doctor". 1.5 years have passed since that horrible day. Our girl is full of energy and strength, she eats, sleeps, jumps, runs. Please don't let them treat their rabbits, I don't know how other animals are treated there.

Avoid PDSA in Romford if you want keep your pet alive.

Very kind and caring! Always polite & welcoming! Had both my cats treated there, never an issue and always helpful. Explained clearly the risks of any treatment / illness' and happy to offer up the best possible advice they can give.

Staff are wonderful polite and friendly and well organised the hospital is very clean and has a relaxed atmosphere for you and your pet keep up the good work.

Very helpful, staff were very polite and kind . Was seen quickly and professionally. Very happy all round trip

I cannot fault the medical care given to my cat but I do think their staff need to work on customer sensitivity. I was there to pick up my cat after surgery. The nurse mentions my cat needs to lose weight, and advises I attend their clinic. Then as I pick up my cat basket to leave she remarks you could do with losing some too, it might help you. How insulting. Not only is it wrong to say that to a customer, but she does not know my circumstances. I actually have a medical reason. I feel quite upset over this remark.

Amazing. I had to take the kitten I was looking after. They were truely amazing, from the receptionist, to the Vet to the Pharmacist. Exellent service and the kitten after 2 days has made such an improvement. Thank you so much 5☆ service all round