Woodham Lane Vets
317 Woodham Ln, New Haw, Addlestone KT15 3PB, United Kingdom
4.6
62 reviews
8 comments
8FWW+WM Addlestone, United Kingdom
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Monday: 8–18
Tuesday: 8–17
Wedneasday: 8–18
Thursday: 8–17
Friday: 8–18
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–18
Thursday: 8–17
Friday: 8–18
Saturday: Close
Sunday: Close
As an independent practice, you always get to see the same people, and they truly go over and above any other practice I've ever dealt with.
Tristan and Sarah are wonderful, and provided my cat with the very best of care in critical circumstances, giving regular phone updates, detailing treatment advice and options, and genuinely caring about the patients in their care.
Amy is a superstar and so kind and compassionate, not to mention Patsy who is lovely. In fact the whole team are just wonderful, particularly if you have a nervous animal as they are just so kind.
I would never trust my pets with anyone else, if I could give a higher than 5 star rating I definitely would.
Great to have a new, local, independently run vets. They give real care and understanding to both pets & owners and there is a continuity of who you see. Unlike these "chains" where there seems to be a different, newly qualified vet every time you go and any surgery is undertaken miles away at a central surgical unit. No good when the pet is already traumatised though being separated from its owner, it's then stuffed in a van and transported to somewhere it doesn't know with people it's never met. Disgusting practice. Thank goodness for this wonderful practice! If you're registered with one of the "chains", I strongly advise that you move to this vets. You will receive far better care and service, also the likelihood of conditions being missed is a lot lower; I speak from experience.
Now in May 2022 I have found out that they are not fully independent now but part owned by Medivet - the vets that we wanted to get away from. Very upset to learn this news, especially as it was just only a small notice that we happened to see in the window. Nothing on the website or messaged to us. (This is why I have removed a star)
I will see how things go as I only want to see Sarah or Tristan now.
Updated 21st July 2022, I've received an email to inform me that this veterinary practice will ONLY be open on Monday and Wednesday from 9am to 2pm.
This is absolutely tragic. In a short space of time, they had built up an AMAZING family run independent vets, where many disgruntled Medivet clients flocked to, including myself and my Mum. When you have a dream team and achieve something so fantastic, why sell out to the likes of Medivet? The practice is now losing clients in droves and this is probably one of the factors that means that their hours are so drastically reduced. Although Sarah & Tristan have the final say at the moment, in a few months time it will be completely Medivet. Already, if you call the practice you go through to a Medivet reception who will "pass on the message to the practice", (I believe it is the same for the Chertsey branch too). Thing is, they don't pass the message on - typical Medivet! I believe, apart from Sarah and Tristan, all the original staff members have now all left. A gradual trickle which has been going on for a while now. This is just so sad and the reason why I have now reduced the number of stars to two. This is only because Sarah and Tristan are still part of the running. I do fear that this branch will probably close eventually as there's already a Medivet in West Byfleet that people are trying to get away from. Purely because many have either lost their beloved companion due to inexperience and/or lack of compassion for animals. Or because they have been misdiagnosed. All that matters in Medivet's eyes is the money to be made out of small animal veterinary practices - the animals are just means to achieve that. They don't care about our beloved companions.
The vets are lovely and very knowledgeable however the administration side of things is a nightmare. Multiple cancelled appointments, misbookings, and general feeling of mayhem from the administration/reception team. I really liked the vets and nurses therefore turned a blind eye. However the last drop was when my husband and I booked to see a specialist, twice we were booked at the wrong day (so when specialist wasn't actually in). Once we did see the specialist, the £700 worth of X-rays have evaporated and I am still waiting to receive them. So not only this chase for the specialist was useless, we now don't have the actual X-rays to show to any other vet. The insurance has been chasing the practice for more than a month now to process the claim too. I have been registered with a different practice for a month, and the patient history has still not been transferred.
It is just such a shame because we really liked the vets but it is simply not right.
Vets Tristan and Sarah are fabulous. They’ve been looking after our lovely black lab for over 2 years now. He has to be seen very often as he has really bad allergies. Despite having to have regular injections, he’s always really excited when we arrive and pulls like mad to get to the front door. You can't get a better recommendation than that!