RSPCA Newbrook Farm, Animal Centre, Hospital, Education Centre

Great staff. They love and really care for the animals they look after. We adopted these beautiful cats a few days ago. Willow and jasper!

The centre was fantastic in the adoption of our cat Skippy. They made everything easy and simple and all the literature they gave us was informative and helpful. Skippy is now enjoying having a big house to run around, though I think she is looking forward to going outside to chase the birds!

Me and the wife recently adopted a beautiful dog here recently. The staff were amazing offerd endless help and support even now weeks after the adoption. We were always greeted with a smile and welcoming arms.. really can't praise this place any more there doing great things for animals in need

Firstly I'm sure they are great for rehoming/adoption services as all I've heard is positive however this review is about there treatment towards stray animals.

Absolutely horrendous "people" as I was looking after a stray cat for 6 months plus i.e. daily feeding, playing with him, cleaning up his wounds ,keeping company he even would stay in the house and relax etc. Until realising his under eye infection was not getting better and he had sprained his back leg. Called for them to come look at him etc. messed me about and when they finally took him after 2 weeks they decided the best thing to do was put him to "sleep". Saying he was affected with ringworms and the solution was regular baths/medication and his "temperament" would not allow it even though he was the sweetest boy and it would have been more "pain" to force him to bath daily and keep him locked up in the cages for the treatment. Which is absurd and downright cruel in my opinion as you can bath a cat professionals do it and you just have to be patient etc.

If I had knew they would have done the above I would have personally took him to cat groomers to get cleaned daily until he was better with medication etc. The main gripe was the woman on the hospital line had no compassion and sounded completely cold when delivering the heartbreaking news with no apologies nothing. PLEASE get her fired for showing no empathy or compassion.

Don't send defenceless strays to these bunch of "'professional" murderers better of stray then with them. Never again I will use this group of "people"

I am sick of been told in messages to go and register here, when I go, they say not taking anymore patients as there full and have been for 3 years, I've messaged them and asked if they could let people know on there page as it is distressing when you can't help you pet locally and have to find other way's, for anyone needing help, please consider animal trust, Shrewsbury is the nearest, they do free consultation and very good price's on operations, don't waste your time going here to try and get help

It's well out of the way in the sticks so it's less stressful for the animals lovely place.

I accidentally left my dog on the front garden. (She won't leave the garden) Someone called RSPCA, the guy knocked on my door and said my dog had been hit by a car, upset I asked is she ok. He said just got a bit of a limp. I said she's got arthritis, are you sure it not that. No he said. He took my dog and I am worried sick waiting for a phone call. One hour later I get a phone call saying she hadn't been hit by a car and it's just her arthritis. They then said she's not chipped so we've chipped her. I had to pay for the chip and for her being there plus the taxi there and back. I basically got robbed. I know these guys do a lot of good but come on. That's legal theft. Blackmail. "Pay this to release your dog". She hadn't even been hit by a car just sun bathing in the garden. Poor girl was so scared, one minute sunbathing, next minute behind bars.

I turned up to drop off loads of bedding & food during lockdown as I thought it would be needed? The horrible woman I spoke to treated me like s**t & made me feel like a nuisance! Bearing in mind I had a car full of bedding & food! She was very rude & abrupt! I got back in my car & drove to Linford Lane tip & dumped the lot! I will never ever help this ungrateful so called charity ever again!