HSBC

I wouldn't even give one star! appalling customer service including telephone service, waited for over 30 minutes to have a document to be photocopied unable to phone branch they phone you with a number to call back and you can't!! Customer Service Line are clueless they apparently cannot put you through to your local branch! if I could i would close this account and move but unable to until property has been sold

I love HSBC. I was born and raised in Vietnam. I lived in the States for six years before moving to England. That they have branches in Vietnam and America alone pleases me tremendously. Plus, their customer service is great. It took us an hour to open our bank account, which was much longer than I had expected, yet I had to admit that the staffs were caring. They were just trying to ensure that we understood all the terms and conditions of the contract we needed to sign. When I changed my last name, I easily ordered new cheque books and cards. Highly recommend!

Went in to order a new card with my wife. Asked specifically not to make a mistake an order me a card as mine is fine.we have a joint account and today I received a new card..so even when I said please be careful and don't order me a replacement card they did and not my wife's. 30 mins on the phone to get this sorted is not ideal. I don't know what else I can say to make things clear other than what I did day. Very disappointed. All the staff are lovely in there but mistakes with banks during this current time is something you just don't want to happen and to be honest shouldn't happen

Always had great experience with the bank. Book an appointment so things go efficiently, staff is always polite and helpful. Banking is easy and secure, wish there was more interest on savings but good overall.

If it was possible I would give more stars! I have helped young people open a number of bank accounts and this bank is literally streets ahead in how it meets, greets and handles all aspects of its banking. Amazing! Such a great staff!

Brilliant customer service. A major retailer wrongly took £860 from my account and claimed the payment hadn't gone through (very stressful!) Jaime and Lily at the Exeter HSBC branch were excellent: professional, friendly and efficient and most importantly helped get the problem sorted and my money back same day. Very grateful to them both and reminds me why I continue to bank with HSBC after 15+years. Thank you.

Joe John Murray provided fantastic customer service when dealing with this culturally displaced American. Thank you, Joe!

Just opened an account here after a lousy experience at Lloyds. Staff are super professional and friendly, which is the main thing!!! The online process was pretty easy even though I apparently entered my address in two different formats and had to come in person to sort that out, and it was pretty easy again after that lol. Free wifi's always nice, too.