Barclays Bank

(Based on my two most recent visits in November and December 2020)

I don't often need to go to a bank in person. However, on the two occasions I have needed to visit the central Loughborough Barclays, the staff have been really excellent in their level of customer service and helpfulness (they are also friendly). This has had a slight negative impact on waiting times (which I suspect has been exacerbated by coronavirus-related measures). However, from my point of view I got exactly what I needed (something which I hadn't been able to get easily from another branch).

This morning (10th February) at Loughborough Branch of Barclays, I was given exceptional service as Kim helped me do two transactions on two different machines because the counter machine was not able to do it.
Praise must go to the two ladies holding the fort, with so many staff off.
Please pass on my thanks to them both for their patience.

Advertised as open to 3-30pm when the cashier desk closes at 2pm.
A member of staff on the entrance agreed with me that I would be better to change bank if I need a service that offers better opening hours.
Nationwide offer a switchover service and credits you £100.
I have 2 accounts that I will change and next step to change 2 mortgages which are coming to end of contract.
This ends approximately 19 years of doing business with them

Absolutely a shambles of a bank, they do not deserve long standing customers. Long queues waiting to be served and long call times and when you do get through 9 times out of 10 its somone in Delhi India who answers probably next door to the online scammers building. I always ask to be put back through to someone in ENGLAND not India, they are using cheap labour to increase profits with little thought for customer security. Unfortunately for a long time i have said its time to switch but now that time is here. Terrible bank no current account incentives either, if i could give minus one stars i would!

During a visit from London, I visited this branch with my 91 year old mother-in-law on 25/11/22 at 12pm. The background is that she is partially sighted with no access to Internet or Mobile banking, is unable to visit this branch due to mobility issues, and was unable to negotiate Barclay’s automated phone-answering service. She had run out of cheques and cash. We had written to this branch and also to Barclays Customer Relations in July and never received a response.

We visited the branch with my mother-in-law, and we would like to thank the friendly Scottish employee who went the extra mile to help my mother-in-law by ordering a new cheque book for her, and by helping her withdraw some cash from the machine. We are pleased to report that the cheque book did arrive in the post.

This very helpful lady has by her actions redeemed the reputation lost by Barclays in its failure to answer our letters, and hence its lack of concern for a disabled elderly customer.

Staff are grumpy and don’t give off a nice atmosphere. Opening times are HORRENDOUS. especially is ur a business who needs to book change orders/banking money

Only bank in the town where you need to wait outside in a long queue as only 2-3 people are allowed inside. Staff has been reduced so only one person at the counter serving customers instead of 3-4. Staff is helpful but will be moving away to a different bank, for both personal and business accounts, having spent 10 years with Barclays.

This is the only bank in the town that has a big queue outside, everyday! Up to 45 minutes wait every visit. Ridiculous opening times over 4 days makes things worse, and they have just closed the best branch in the town. If I had a personal account here I would move to another bank, but unfortunately, the business I manage bank here. Branch staff are nice but everything else here is rubbish!