Halifax

Went in today to pay money on my card ,women on desk said waite until another member of staff o
took over. She then came over to me and said what do you want to do anyway. She looked at what I what I was holding and said ten pounds is that all!!! This was said loud with another person behind me . I was paying more but really it was not any of her business how much I was paying it could of been one pound or a hundred , very rude.

Lovely staff. Whenever they've been busy, they still try to make sure everyone is seen to in a timely manner, especially during these hard times with limited staff. Everyone is always polite and helpful 🙂

Both paying machines are not woking .There is Short staff!!!!!!!!!!!!!!! One man was speaking to a staff member in the counter about 30 minutes, and I was in the queue with about 7or 8 people waiting. Most of us wrere annoyed and left !!!Worst customer experience ever! Not helpful at all!

Couldn't solve my issue in Branch but Sardor was particularly helpful in advising me on how to get it done over the phone leading me to solve the issue within 30 minutes when I got home and when he was meant to be on his lunch break too!! I don't condone employees doing such things but that man deserves a raise 10/10.

Tried to switch my joint current account to Halifax.. ended up at this branch with Hannah.. I started the process before going to the branch by applying online, this was just to add my partner to the account. I asked at the outset can we get this done today.. oh yes she says.. then proceeds to try to undertake a full financial review..I asked how long that would take 1.5 hrs she tells us.. no i said we dont have time.. ends up opening a new account for me and trying to add my partner.. I had to leave after 50 minutes due to parking running out.. big FAIL!!!!!! I have my mortgage and credit cards with Halifax thought I would align my current account.. now I think I will re-align my other products to another financial institution. Thanks for wasting my time Hannah I almost felt like you were doing this on purpose because I said we had limited time. If you cannot open a joint account online there is something wrong in this day and age.. Im sure halifax will sort it at some point and put people like Hannah back on the job market.. dont go for fast food you will likely not last long there!

Can I deposit some money in my account when they close Is there a machine outside to do that ? ??

Friendly staff and good atmosphere.

Very bad costomer service , they talk to costomers In a bad way and they don't deal with your problems and say it's not their job as the money has sent away , even if they faced great loss they can't do anything because it's not in their hands from now we don't want to be their costomer as we have faced a great loss just because of 1 member who have behaved Ina a bad way