Barclays Bank

Honestly I’m angry every time I leave here. Always feel like an inconvenience, and never people to speak to, the machines never work. Awful bank. And there’s only one in Gloucester now so not even an option to go anywhere else

Never enough staff. Banking has taken a back step closing local branches. Having to wait 30 mins+ for a 2 minute query

I recently moved to the UK and despite having my passport with my skilled worker visa + BRP and a letter from a very reputable employer supporting that I am permanently employed and I have a UK address, Barclays wouldn't accept these. I had chosen Barclays because I have good history with them but after this, I am having to think twice. They want you to have a 3 months proof of residence in the UK - but if I'm to wait 3 months I might as well go to HSBC or Lloyds bank. Very poor and not supportive of foreign nationals moving to the UK. You're losing valuable customers to your competitors. Very disappointed 😞

Was helped today by Orla who was amazing and went that extra 5 miles! Great service from a customer service professional that Barclays should be extremely proud of!

Got to say sorry to the member of staff this morning who I hounded about my swallowed cash card. (8th Nov 2022). I was panicked because the machine malfunctioned and card got eaten but I assumed wrongly that they could climb into the back of the machine to retrieve the card ,(I remember them being allowed to do this back in the 1980s when it happened before but that was a while back and I suppose things have moved on). SO SORRY TO THE NICE YOUNG LADY WHO I WAS GETTING STROPPY WITH- YOU WERE ONLY DOING YOUR JOB AND ABIDING BY THE LAW. 🤗🤗🤗🤗🤗🤗🤗 and I have given 5 stars for your patience with me thank you jane

The Gloucester, Southgate branch is full of overstretched, harassed staff.
The automated tills are unreliable.
The one or two manned’ tills have continuous queues.
This place is always full of waiting customers.
I dread visiting this branch as it fails on every level except position.
Chepstow is preferable!
And as of 2022, Chepstow is now closed. Banks exist because of their customers money but they are ignoring the needs of so many people that need/want face to face interaction!!

Long queues, few staff. At least let costumers sit some where!

Came in to close my ISA and was told I couldn't. After a brief discussion I was again told I couldn't close it. Contacted head office and 5 days later I got my money. The woman I spoke to in branch needs training on procedures and manners.