HSBC

It was an absolutely pathetic experience. I had travelled all the way from Shepperton because this is their only full service branch within the area.

I visited them for the purpose of opening a new account and when I was told that I can do that online, I responded saying I am aware of that but there are certain documents which HSBC's website says can only be submitted in a branch and not online.

I was then asked to furnish documents that are no where mentioned in the website and was also forced to go through the entire process online which in the first place was not possible and hence, I visited the branch.

I had a great experience with the lovely staff today by Kae Tee. She helped me so much and spent a lot of time sorthing out my online banking and explained it so patiently I can't thank you enough for the great service you provided, 10/10😊

This has to be the best branch I've ever been to. Customer service is literally the best I've seen so far compared to London branches. I did not catch the name of the lady but she was at the standing post on the left from the entrance and she was incredibly polite and helpful with my request.

Genuinely helpful staff who smoothly carried out a process that other banks fussed over. Very impressed with HSBC Guildford.

As our local branch has been closed in Woking, we use this branch when able. However, always busy (especially Sat mornings)-visited today and only one staff member at front & long queue. Thankfully there wasn't a queue for machine.

There was a queue when I last visited.Waiting time was around 15-20 mins. I had visited on Saturday, so they were trying to solve the queries at reception only, if not resolved then they assist you to go upstairs or inside.

Very professional and helpful. Solved my problems which were not able to solve in two London branches in no time. Very grateful!

On the 1st of January I phoned up HSBC Guildford and booked an appointment, on Monday I came in and spoke to James, his service was absolutely phenomenal, he made everything easy and was very, very efficient, had an answer for every question some of the best customer service I’ve ever received. Excellent work hats off to James.