ICICI Bank UK

Very friendly & Great customer service from Amit Sinha.
Went into activate my Dormant account, he patiently listened to my requirements and did the needful and kept me posted all the way until its completed.
Very knowledgeable and helpful staff, Keep it up...👍
Car Parking for Customers :-)

Very friendly & Great customer service from Amit Sinha & Savita Kumavat
Went into update my details on my account, and was shocked as my previous experience was not great (not this branch) Amit and savita patiently listened to my requirements and did the needful and kept me posted all the way until it was sorted
Will travel here rather then my local branch if i need any banking service!!

A*****

Keep up the great work !!!

One of the best Indian bank in London. Not much welcoming to customers. Not even asked to have a seat. Other services are very good.

Very poor service, refusal, denying services, App and online is okay but branch service is poor, The staff and Cashier have very poor knowledge of UK Laws, The account is regulated by UK authorities but even small deposit is very painful, they are ready to refuse... Bring.. A To Z.... They don't have any clue on self employed.... The staff very much untrained, ready to refuse,
They spend lot money on advertising but not concerned on customer genuine complaints,
Hope regulators look their UK operations.....
More to..... Got answer after about two months ..... Still blaming me for their poor understanding... They invented another story of documents provided for deposit... The branch is clueless on self employed.... Their poor undrastansing of law and inventing lies..... in answering email complaints...... Hey ICICI... Look and read the complaints,,don't blame customer for your own mistakes..... The regulator body don't take your invented story as the proof submitted is not looked at all.....
You can not run bank like this... Simple deposit is so awkward..... Using compliance.........in put of own story in compliance is criminally corrupt practice.
Hope, your service will improve.........

The staff are excellent and always willing to help. Amit and Sidney are both excellent went out of there ways to resolved my issues. Highly recommend this branch.
Bhupendra

Great customer service. They are really quick in responding with all your queries. I am glad they have branches in the UK and that makes your life a lot easier.

Very good experience. Sydney and Amit Sinha were very patient and helpful in answering our NRI account related queries. Account opened within 10-15 mins. Excellent service provided.

The staff Namely Tania; Khushali ; Sejal,Mr Sankey,Mr Amity, Mr Sydney etc. Were very helpful in the uphill struggle of clearing my cheque, repetriating money from my nro Account, generating the password and pin for the mobile app .I was so annoyed with technical issues hindering the generation of urn, password and pin. But the staff really understood my difficulties and overcame the issues with ample patience and cool mind.
Though difficult it was for me. The helpfulness of the staff was and is incredible for the customers with different kinds of needs in sorting out their problems.