NatWest

This branch is completely useless, incompetent staff lack basic customer service skills fail to communicate with customers and update when promise. Complete lack of ownership i will be moving all my accounts away from NatWest to HSBC who value their customers much more and have a level of professionalism about them.

Seeing as NatWest decided to close the Burnham and Farnham Road branches in March 2015 and keep the Trading Estate branch open, you can imagine the branch is very busy. So they revamped this branch with extra counters, Saturday opening and self-service machines like coin counters . My first try of this was unsatisfactory as it rejected several coins so I had to join the queue anyways.

The staff are really friendly. Having car parking out front is handy if you can get parked.

But out of convenience on a more regular basis I use the Burnham Post Office for paying in (limited to £250 cash per day) but NatWest never agreed with Post Office over providing coin cash withdrawls and the pay in restrictions are not overly satisfactory.

Been here couple times workers are friendly however mandeep is extremely rude. Poor customer service skills would suggest you avoid this branch

Horrible service. I went to find out some information about my account and the very unhelpful lady there said I can find out everything online. I told her I cannot log into my account as I forgot the login details and i need help with that and she said she is sorry 😐 very bad service. Will look into finding a way to close my account with them.

Visited NatWest Trading Estate this morning with my mum. A truly five star service from ALL the team, especially Mandeep. Thank you.

You guys never fail to impress. Took my elderly mum to the bank as she had to do some transactions which required her to physically visit today.

Nothing was too much trouble for the NatWest team.

Polite and Professional all the way. Fantastic.

I am very dissatisfied with this branch. Bank opened very shortly and no money can be paid on Saturday and Sunday. Self-service machines never work. Such a service is disrespectful to customers.

The manager of this branch needs to sort their ship out . 1 member of staff on the till 10 customers waiting, this is not the fault of the poor individual who has to deal with all the customers, this is the managers fault for poor management And organisation . Sort it out .

Would give zero stars If i could. Customer service is extremely extremely slow and very lazy staff do not care about long queues and always dont open all counters despite queues out the door very poor service dont bank here!!!