Lloyds Bank

Really helpful staff. Explained the different accounts clearly to us, would highly recommend Llyods In Folkestone. Felt fully informed on leaving the bank.

Apalling state of a building. If Lloyds cannot afford to look after then sell to somwone who can!

Ignorant of their own bank's procedures, staff at this branch blame someone else, including their own bank and you, the customer. Other parts of Lloyds, notable specialist managers, are great, well informed and very helpful in making financial decisions, so to is sad to see a good bank marred by lowly jobsworths who think they know it but repeatedly get it wrong and take personal offence rather than learn and get it right. Best to bank on line, or if you need to visit a branch, choose another with staff who value your custom.

The low rating is not aimed at the staff.. but actually Lloyds Bank in general.
My partner banks with Lloyds and as he work's all week I go to the bank for him to put money in to cover bills.. mortgage.. etc.
However I can no longer pay money in for him over the counter with his card which OK is fair enough.. but I'm paying money in.. not trying to with draw any money. So we ordered a paying in book.. which I was able to use for a few weeks to again pay money in... at top of slip it says paid in by... so I add my name! No can't even do that now!!! I was told I could be money laundering!!!! No I'm simply putting money in to cover bills.. mortgage.. etc which you have proof of if you look into account! So please tell me what the difference is when I go to paying in machine.. put card in put money in... which I can do! Unless machine is out of order! Which it is most of time.. hence why I found out I can no longer pay money in over counter with paying in book.. so now I go to Natwest put money in.. then transfer money over!!! I told the staff at Natwest what happened in Lloyds and they couldn't understand why I can't use paying in book either...

Simply unbelievable that employees here don't know or they are no able to explain (which is even worse!) their own most basic bank's T&Cs and direct you straight away on to one of their 0345 numbers. Sort it out myself at the end using the website...but avoid to go there to ask ANY SIMPLE info.

Absolutely shocking. A visit to Folkestone Branch. 5 phone calls later and all I want to do is set up a Standing Order. Still not resolved

Don't bank with Lloyds. Last night they opened an account for then today they decided to close my account. The company name to me is called lyings bank. The company like to make their customers unhappy 😡

Really good customer service, helpful and professional staff