Lloyds Bank

Excellent and kind staff

Thank you for your help on Saturday when I needed the most. Exchange £500 pounds coins with my current account. Lloyd's leads an example support local business. #thank you

Disrespectful staff. Neve go there again.

weird staff...

I have been a customer of Lloyds for many years, and always found the staff to be helpful and polite. I had a cause to visit the New Malden branch with an on going query. The staff were extremely busy but were still attentive. The manager came to ask if he could help and he went over and above what he needed to, to sort out my query. I will in future use this branch.

Great staff there with the cashiers going out of their way to help. I’ve banked there for over 30 years and had wonderful service. I was in the Q and the staff were helping in the banking hall as well as outside to ensure everyone served ASAP and as safe as possible. The manager was absolutely fantastic when dealing with my accounts and I would recommend this branch to anyone. Thank you Lloyds for having such a friendly and helpful bunch of staff.

Never seen such worst staff ever. Two female cashiers and the branch manager are either totally unqualified or dont know how to behave with customers. Wanted to speak with manager to complaint about the staff and you know what happened? the manager started shouting on me without even listening to me, because the cashier lady who gave me wrong info despite me telling her i have already spoken with Lloyds customer support team on phone and that she is wrong, she then went into the manager office and told him few lies, and later on i proved to manager that she was lying and manager started justifying that he saw tears in her eyes. I bet LLoyds team have access to cctv recordings and can see how their staff is behaving with clients. The manager also refused to register complaint and told me to do it online or by phone. I have already reported it and will update once i have the feedback from LLoyds complaints department and after that i may also name the staff.

Update:

check the response from Lloyds bank below. They didnt even bother to read what i have said. They are referring me to online complaint page but in my review, i have already mentioned that i have reported it to complaints department online and waiting for the feedback. Lets hope they will even read this and answer accordingly but now i am doubtful.

Update 2: its been a month and 5 days but no response from Lloyds bank on my formal complaint. Usually its 30 days to respond to complaints but i will wait for another month before esclating it with authorities.

Update 3: months after the complaint, they came back to me and wrote a letter telling that they did not find anything wrong. They also gave a phone number to speak to the person who took that decision. And ask me to call her. When i called that person, she told she did not even read the complaint and wanted me to explain again. I asked if she has access to cctv footage and she said she cannot view the videos. I ask how she made a decision without reading my complaint and seeing the cctv footage and she got angry and started saying that her decision is correct. No other option for review was provided. Totally useless service from lloyds from branch staff to complaints department. So i am now cancelling my account with Lloyd as they dont deserve to have good customers

Brilliant staff, would give 6 stars if I could