Halifax

I would very much echo the other review on this page. The manager in this branch is often rude but is also, more concerningly, incompetent. A simple request to cancel a standing order and transfer a lesser amount as final payment was not correctly executed by him as the standing order remained untouched (no receipt was proffered but I reflected that surely the manager could execute this simple task without the need for a paper trail). I would commend the Surbiton and Wimbledon branches as splendid alternatives as the service there has always been of a far higher standard (though perhaps geographically inconvenient to some). *peace of mind vs petrol

Couldn't agree more, they have lost what little interest they may have ever had in retaining their customers.
My son was sent a letter asking him to make an appointment for the transfer from junior to adult ISA, he was sent a form to fill in and take to the appointment together with valid ID.
When he arrived the appointment was either double-booked or they knew nothing of it. A frantic search for someone else to see him failed to find a helpful member of staff. He was then told that the appointment wasn't actually necessary anyway.
At that point, he decided to close the account altogether, but that wasn't easy either, because 'the system' didn't allow the cashier to do this without two forms of ID. My son could only offer a passport, but not a driving license or credit card. Eventually, with special authorisation from the manager he got his money. For an 18-year-old customer an experience to remember.

Horrible bank. Rude manager. First bank that I have ever been to that has refused to allow me to deposit money through the counter, insisting that I do it through an envelope.

Why would I want to do a less secure method of desposting money? Why should I trust the bank to process the money when the bank doesn't trust it's customers? I want a legitimate receipt, not a self made one that anybody could phathom.The slip clearly states that the bank shall not be held liable for discrepancies in money counted. When they process the money from the envelopes what do they do? They do what they would have done over the counter!

Called up customer care, from the store, who told me to go back there since they weren't picking up the phone. The next person we spoke to at customer care, spoke to the rude and shouting manager who stated "if you have put it in an envelope it would have been done by now" yeah and if you have processed it over the counter like any other bank that I have been to had, it would have been done 30 minutes ago.

The underlying irony here is that they expected me to trust them with my money through a post box- to process it correctly, when they acted so unprofessionally.

Travelled all the way to the new Malden branch to deposit the money. Who said that it is the customer's choice to chose which method they would like to deposit money and that I should complain.

Should I waste anymore time complaining?

Not helpful at all. Staff (may be not all but the two ladies I met) are rude and not willing to help their customers. worst service ever. I was here twice with a request of splitting a joint account. Not only the staff rude but gave me several instructions which wasn't even required for a simple request like this. I went to another branch with the same request and my job was done within minutes of arriving there. I was surprised as how quickly one person can do the job and another just gave excuses. The worst branch I have been to in all these years.

What an old fashioned and annoying branch it is! We are here today to open an account and the staff member keeps on talking about various types of savings accounts even after we chose one. They don't care when we say we don't have time. They don't want to listen when we say we have already chosen what we want.

When I asked to see the manager, he (Assistant Manager?) arrived and from the moment he came, he kept saying we do it that way and it is our standard process. No apology and no friendly manners. They don't want to hear at all when I tried to explain. Very defensive and stubborn. Pathetic customer service. Halifax! Hope your other branches are not like this. You are million years backwards.

Slow and incompetent. Manager just as bad. If you want to experiance a modern banking experiance and have to visit a branch don't visit this one.

Very amazing branch visited today and the staff was very helpful literally i have nothing to complain about.thanks so much for your help.

Terrible, been trying to get an appointment to open a joint account and can only do this on Saturday as I work Mon to Friday. So I tried walking into the branch where staff are standing around meetings and greeting but unable to help you if you haven't got an appointment. Guess I'll be staying with Barclays