Metro Bank

I have literally had enough of this bank they are an absolute joke, they think it's acceptable to have their customers standing there in line waiting to be seen for over 45 minutes at a time every time I walk in there is a big queue because there's one staff member on the desk when they have six chairs, I have tried to phone their customer service team but they are just as incompetent as the staff, anybody in this reviews that are giving 5 stars saying quick easy service must be working for metro or have a family member working for metro because that is absolutely everytime I have to stand in queue waiting to be seen I'm listening to other account holders all talking of the same issues they have to go through every time they use the bank, and as you can see by a majority of people's reviews here we can't all be lying. Last week I drew all my money out of my account because I've had enough of walking into this branch and being dealt with the way they think they can deal with their customers. There needs to be a massive shake up in this actual firm and start getting things done properly , very unprofessional. And not setting a good example especially when you're holding onto people's money. What is the point of having six chairs behind the screen if only one of them is being used a majority of the time I'm.

Someone should really read the reviews and take into consideration what the public are saying. There's a reason that we are giving bad feedback?! The staff employed behind the desk are rude, inconsiderate and clearly cannot be arsed to do the job. My wife had to go to the Metro branch in Wimbledon to open up an account there after being turned down yesterday. This is absurd!!!!

I had same experience like other customers said. I should have read these comments before coming here. Extreme low speed and you can see several staff there but only one is working at very low speed. All I want is a very simple assistance but told 5 people ahead of me. Ok, fine. 30 minutes later, still 3 people ahead of me. There are not many branches available in my area. Have made a decision to close my account here.

Exemplary level of service.
Greeted with a smile. We were given water on this hot day.
I have other accounts with other banks wish they would follow by example.
5 Stars. Thanks Sij.

Worst ever Custmer service in Kingston branch , most of the staff unprofessional and untrained useless,
I went there 3 times and spent over sixxxxxxx hour for my life opening simple account I just fed up with them and open my account in hsbc with in 5 min online .
I know nothing gona be better in this branch by my review but that only for new people to go somewhere else for metro instead of Kingston branch , they are shameless including both floor managers they don’t bother your precious time ,
Stay away

Absolute waste of time. Seriously don't bother with this branch as said many times before me. Waited in a queue, got to the desk, only for the clerk to help her colleague serve another customer for ten minutes. Once seen, the nonchalant attitude of the clerk when telling me I now had to wait for two hours sums up this branch. For anyone setting up a business bank, use CASHPLUS instead. There is an annual fee, but I'd pay it 10 times over than to have to deal with these clowns.

A racist bank. They froze my account because my wife is Arabic and they assumed funds between myself and her were illegitimate because she doesn’t have a traditional English name. A disgusting business. I’d suggest others vote with their feet as I am doing. Such businesses need to be pulled down.

That's it!!! Im done with MetroBank Kingston, you need proof of address (my boy doesn't get mail so we got him a driving licence that he will never use because he's autistic) we got him A new passport on Metro banks suggestion... then for the FORTH TIME get told driving licence n passport are not sufficient so get told to bring an NHS letter so we did... because he'd missed the appointment for the dentist, metrobank said the letter wasn't good enough so I told them to stick their bank, walked across the road to Lloyd's and have an appointment Saturday, all id sufficient and they've been around forever. Worst customer service ever , shame on you!!
Then find out the Sutton branch take driving licence & passport because my friend did it today.....maybe a bit of discrimination on your part as my son is registered disabled...Oh and apparently if we had opened the account when he was 17 it would've been fine?? That's no good to me now though is it??