HSBC

I went in today to get a new security key but came out with a different way to log in that I didn't even know about and is so much easier for me!
I thought I would end up having to call someone or wait for a new key to be delivered which was not an option as moving in the next few days.
I really cant praise Olivia enough, she was so helpful and so friendly, took an interest and calmed me down when I came in quite stressed.
A fantastic front of house person and an asset to you!! Thank you Olivia!

Staff always so helpful and friendly. Prefer to go to this Branch than my local one. Highly recommend.

HSBC Call Centre in India is a disgrace. The staff obviously have no clue about customer service. I spent several hours on the phone going round in circles . They show little knowledge, understanding or empathy with customers problems. they do HSBC a great disservice ad should be closed down. It took two visits to my local branch to sort things out. The staff in Worcester branch were marvelous.
I gave one star because I couldn't give it none

About one of the slowest banks I have ever had the misfortune of using and as for the manager there we'll need I say more !!!! Went in for a second chance unbelievable ignorance from all the staff shocking service

Been with this branch ,Broad St since I left school, over 50 yrs.... never anything but helpful.

Just had to post a big Thank You to James,i didn't get his surname,for all his help and patience,what a credit to your organisation.

Poor service not enthusiastic customer support

HSBC continue heavy investment in fossil fuels - AVOID!