Lloyds Bank

Ian the manager initially was all smiles. He had made a promise about when I was receiving a card. The promise didn't come through, when I returned to ask him about this he apologised and offer a resolution. I was not happy with the resolution so it escalated to a conference call between Jamie the manager and the complaints central team with a gentleman called Faisal.

After an hour and a half of conference call in the branch office I awaited an explanation as to why this has happened and why I was lied too.

Ian who the complaint was made about categorically denied me even being there despite being on the branches cctv. The central complaints received Ians email and based a decision that they do not believe it took place.

Absolutely disgusting behaviour from a fully grown adult.

I have always had very good service at the branch, except one occasion when I was a little informally dressed:)

Staff on the desks are great, however I don't like the banking reviews which seem to be bank speak for a sales pitch.

Awful branch. Staff uninterested and unpleasant. Instant deposit machines never working or breaking down half way through transaction. Never enough staff to number of customers. Might go back to Halifax.

Lloyds Bank in crewe is the worst bank branch. Banking employees does not listen to us when creating an account. Inefficient employees here. They will only assist you to get a rejection mail and will never help to open a bank account. Those who are reading this run as far as you can from the Llyods bank in Crewe. Go to Barclays or HSBC.

Very helpful and honest staff. When cash deposit machine was jammed (my fault - money was creased) staff was very helpful. They recovered some of the trapped notes - £400 in next working day as they told me. Thank you

Good experience the few times I had to do something in person, helpful and friendly staff.

Need get more staff on counters instead of walking round holding tablets, then all the questions about why in there,having to que for half an hour,,outside que down the road