NatWest

Just wanted to change an address on my bank account. Only one till. No one working on it. A colleague finally comes over to the lady in front of me and makes all sorts of excuses but doesn't serve. Her colleague returns, polite but missed the point we've all been waiting. Then told to sit down and wait for someone else. I don't need a booth I just need to simply update a few details it's a 5 minute job. The way they work.in here draws things out for no reason. It's poor customer service.

Booked an appointment with Susan Smith for Monday 3/2/2020. Turned up at 10.50. Booked in with Bank Hall Staff member with the Tablet. She called through to Susan your 11.00 appointment is here. At 11.15 still sitting waiting. Spoke to Tablet girl again, Apparently some system failure meant Susan had taken another un-booked person in. Not a happy customer at all here. I had other appointments and could not wait. The system of sitting clients down on comfy seats is not working - Head Honchos note - your customers are not happy. I was not the only one facing a long wait. Service is very poor. Tablet girl is like rabbit in headlights not up to the job. Susan has phoned an apologised but still not satisfactory.

Had amazing experience here! The banker called me on time as promised to see what was happening with my account. They have all been extremely friendly and helpful. So happy. Glad I now chose to bank with NatWest because the experience I had with the Bury St Edmunds branch. Fab job there ladies.

Should be able to deposit cheques/ cash through the cash machine outside. Why is the inside all updated, but something so efficient can’t be put to good use when they are closed.

only ATMs are awful cuz never accept the notes in one time.Its should changed or fix …

I was getting ripped off by the hatchster lmt they were taking 5 pound weekly from my account and NatWest did nothing to block them taking it out and I have been with NatWest for 17 years....very disappointed they could of stopped them....so now I'm leaving them and going else where

It’s a bank, seems ok. Staff good (from my experience)

These guys seem to forget what a bank is. Some reluctance to bank coins because princess can't be bothered to damage her pedicured nails. She'd probably prefer to sit down and discuss mortgage rates, because that's what banking is about these days. Will definitely move my business account somewhere else.