The Co-operative Bank - Ipswich

It is easy to open a bank account for a foreigner. The second thing is their service when called, employees proceed by the script. When they are asked a question, they don't answer it. Good customer service is based on interaction of both sides. If it's only a one-way communication, it is a bad communication. When a problem arises, they ask you whether you would like to complain instead of finding a solution for your problem. A customer comes to a bank to seek a solution for their problem, not to complain when subsequent difficulties emerge as a consequence of a solution for the customer's problem being sought. The aim of the bank ought to find a solution for the customer's issue. When a customer comes to bank, they expect to be served by experienced stuff. when served a person which keeps coming to the manager every 5 minutes, it does not arouses trust in the bank's stuff. The only reason why this old generation of non-flexible banks exist is that there is no competition. The only thing me as a customer wants is to use online banking, walk-in appointments and experienced staff which doesn't follow a prescribed script. Think about these words and implement them.

Having dealt with the bank for 9 years I am really let down on the service in the last couple of months. I have called customer services and spoken to the about 6 times in the last month to try and sort out the same issue with my children fixed bond accounts and no one seems to have any idea what to do or what's. The staff have been rude not listened and could not care that mistakes have been made on their side. Still not sorted so time to try and book an appointment with the bank and hopefully they can sort out the mess

I can't thank the staff enough at the Ipswich Co-operative bank. My mother has dementia and they are completely knowledgable of her problems, understanding and patient at all times. When I call they are most helpful. Helen Markwell is particularly kind. Thank you.

The Co-operative Bank is probably one of last customer friendly banks around, in the Ipswich branch you still have one to one customer service even when paying in or sorting out any problems, very friendly staff with the customer is always right policy, I have three different accounts with three different banks and the Co-operative is by far the best, I can't recommend them highly enough.

Dreadful organisation, the branch Manager of the Ipswich branch is the most inept person I've ever had the misfortune of dealing with. Totally disorganized, can't even get an appointment time correct. Closed my account after a catalogue of errors. Do not use them for your banking.

This bank is a good example of why high street bank branches remain vital. Supper helpful staff and it’s never terribly busy.

Just spent almost a day ringing at different times to make an appointment why doesn't someone answer the phone not the first time either

I cannot get through to my branch or customer service. There is no option to talk to one.
I have been charged £5 just to be put on hold!!
The app does not have aa chat option and I cannot log into my online account. I am desperate to talk to someone about my overdraft but cannot get through!! I'm having a breakdown!!