Bank of Scotland

This must be worst Bank of Scotland branch intend to close personal and 2 business accounts their manager is extremely dour unfriendly same experience when he was in Cupar branch

My friends and I (three foreigners) went to bank of Scotland to open an account. The assistant, Mr. Ross, help us patiently and politely, providing high-quality service. Even through we made a lot of mistakes in our online reference, he still solved the problems immediately. Really good experience

Won't give change for £10. I thought banks were supposed to do things like that. Wish there was a 0 star rating. I can see why their Google rating is so low. Clydesdale bank down the street was very kind and helpful.

Very rude old women with short blonde hair speaks to customers like utter garbage. She needs to learn some customer service etiquette. Manners cost nothing!
Also whilst we're currently in a pandemic it probably isn't sensible to have someone coughing all over the place in a customer facing role!

older woman who works there is rude and has contempt for seemingly customers and staff, she was horrible before the pandemic , still is.

Queen's Garden staff is ALWAYS VERY HELPFUL & FRIENDLY
much better and clearer than automated telephone number or the home web site.

Not helpful nor good customer service. Will be moving account asap

Had a good experience here. Staffs are helpful.