Visited the other day to collect a repeat prescription and buy a new electric toothbrush. Both the staff on the pharmacy desk and the general till were varying degrees of unfriendly, discourteous and rude. Obviously unhappy in their work and unwilling to give a good customer experience. It is a shame not more alternative options in Exeter.
Maryalice Ogunlana1 year ago
Clearly racist, staff that was attending to me at pharmacy, brunette with a sleeve tattoo had already made her mind up from the moment she saw me that she was not going to help me. Waisted my time and formed an unnecessary cue by asking me if I had been here before in a condescending manner. Refused to give me iron tablets and gave the silly excuse that I would have to ask for permission from the student health centre when I don’t , I am 19. The prescription is listed on my repeats and she said it would take 5-7 days. What a joke! Went to the pharmacy and picked up what I was looking for without any hassle with much better customer service. If you ask me, boots customer service is non-existent anyway and the staff clearly do not want to engage or pick and choose what skin colour they would rather attend to. If I could, I would give no stars because I walked away empty handed with something that could have easily been given to me.
Paula Jordan1 year ago
We did end up with some nice gifts but it was a terrible job to find them the only staff to ask were on the perfume counter a they knew nothing.. It took us about hour to find out we needed to be upstairs haven't been in this shop in years 😱
Sophie rapley1 year ago
Awful service, seriously, my partner was waiting in the pharmacy queue for about 40 minutes to pick up my anti depressants and because it ran past closing they kicked him (and the rest of the queue remaining) out because they’d closed the tills… they wouldn’t even check if the prescription was on the shelves. I’m now quite desperate for my medicine and will be without it for another day because of this. I understand they’re short staffed (they always were, my mum worked in the pharmacy there for about 12 years) but this is so silly. They could’ve at least served everyone in the queue. I’m working a 13 hour shift so picking it up myself earlier in the day wasn’t an option.
Brett1 year ago
Cute shop with plenty to offer including men’s products, lots for the wife and photograph facilities on the top floor.. always going to this place as it’s got such a wide range of products from grooming to sandwiches and makeup 😎
Theo Woodward1 year ago
Pharmacy here has on multiple times now messed my prescription up, or simply just denied that they ever received it. This is very stressful for me as I'm on immunosuppressants and it's essential I take these.
Clair Troy1 year ago
I spent 45 mins queuing for a prescription to be told it will be another 20 mins because they are 2 weeks behind 4 staff behind the counter only 1 serving a queue of more than 10 people not very good service
Inderpal Sohel2 years ago
Pharmacy can not get my sons vital medication right. Twice now, they have messed it up. Unforgivable
