Boots

Trying to find staff isn't the issue but staff that might have an idea of where products are actually stored/ displayed or that won't answer, sorry but its not my area/ department. Displays were confusing and messy with goods or ticket pricing being wrongly displayed and misrepresented is not helpful to customers. Long queues at the checkout but at least the medication staff were polite and helpful.

Don’t bother going to this shop the shop assistance are rude remain texting in their phones and customer service is poor. I asked for assistance and was told some one else would be at the counter soon but no one turned up and the assistant remained texting on her phone whilst speaking to me !

I'm not a huge fan of this boots. It's big and has a lot of variety product wise, but the Pharmacy service has let me down on a number of occasions. Lack of training on the prescription service by some of the staff was obvious.

You can do better Boots!

Hello, I'm giving 3 stars only for the two ladies working there who helped me today 😍😘 they didn't have what I was looking for today but both ladies tried to help me very kindly to suggest and direct me to other stores which possibly could have what I was looking for.. Thank you both of you beautiful ladies ❤️😘
But I reduced 2 stars because of two other unpleasant experiences I had here..
1. I booked for hearing/ear check up test and after about 30 minutes for my appointment they finally called my name to basically after asking a few questions saying we can not check your ear because we can't be responsible for any future outcome!!!! What??? I was here waiting for my appointment for 30min.. And another 30 mins to answer the questions asked by the specialists just to be asked to go to my gp or A&E?? Careless.. How can a specialist in pharmacy admit that my matter is emergency and important but to carelessly send me back and not give me the service/treatment I need..? Dissapointed, blocked ear issue not solved and now even more stressed after the information she gave me and sent me out😑
2. One lady in prescription area is too rude and with a very nasty attitude.. I wish I asked for her name. If I find out her name later I will definitely update it on here...
Also if I find out the names of the other two lovely ladies who helped me today I will definitely mention too as they greatly deserve a reward ❤️😘

Nice big store with a wide range of products, from beauty to medication. We found the flu medication we needed easily as the store is very well organized and demarcated.

Great place for all your medicines, not the cheapest on the high Street but the Advantage card is really great as is the Boots app, particularly if you link your advantage card, you get personalised offers which can be very useful, I don't use it too often but when I do it's always very good and worth using.

Stocks pretty much all everyday essentials. There's also a pharmacy, vaccination centre, hearing care and an opticians on the 2nd floor - the pharmacy and vaccination service and knowledge is great. Haven't tried the opticians and hearing care so cannot comment on them.

This is the second time I have been disappointed with the service at this pharmacy. It's big, but the help isn't as timely and it seems understaffed. Maybe it's just after Christmas, obviously they are not very enthusiastic about their work, and they are not very willing to help me find what I am looking for. Just tell me the location and name and let me find it myself. In the event that I took the wrong one, they reluctantly led me to the correct shelf.

Not friendly, slow to help, not patient.