Boots

very bad service. prescription always late it took at least 4 visits to take your prescription, and after 4th visit you have to take seat for 15 minutes then they will give you prescription. decided to change really very bad services

Very good and friendly shop with good customer service.. Only not enough of the customer service staff at the pharmacy there.. So, we have to queue up..

Good shop with plenty of good quality products, I went to the shop and was looking for something and couldn't find it, went all the way down (near end of the store) and saw someone who were looking like a member of staff and asked him where can I find eg (Sea Salt Spray...) and he said I don't know, you're in the wrong section, this is pharmacy section, I said I know I just asked you because you're the only one I see on the floor ( others were all at till area dealing with the other shppers)and thought you'll help me as you work here and as a customer I was expecting to see a smile no matter where i was and who I asked for help, however I go to this shop whenever I need something, the shop is located in High Street and it's accessible for everyone

A heartiest thanks and a thumbs up to the very helpful , lovely store assistant Waresha at Boots, Hounslow branch. Her wisdom in the vitamins I was looking for made it easier for me to chose the best for my mum. Also, her friendly manner and ready to help manner made my mission to find the best vits for my mum easier and very pleasant . She loves her job and is indeed a great asset to Boots. Thank you Waresha. ❤️ Thanks Boots Hounslow

Very good place with lot of variety. The problem here is at the prescription counter, mostly seems under-staffed.

Used boots online doctor. Was told emailed to say its ready to collect, got to the store & was told there was a shortage in my medicine & they weren’t sure when it would be back in store.

Customer service is 10/10. My greatest heartiest thanks to very helpful, kind, lovely store assistants Samina B and Doreen. Their wisdom, friendly manners, patient and ready-to-help manners always make my experience shopping at boots in Hounslow High Street every time very pleasant. They will no doubt go far in their profession as they have what it takes to succeed.

The pharmacy closes an hour before the store!!! Why? Boots is a pharmacy! Therefore should remain the same hours as the store! Asda, is not a pharmacy, and therefore one can totally understand why the pharmacy within, can regulate there own hours.
The pharmacy staff are polite, but the organisation with its multi layered systems and processes that have been put in place are unnecessary and excessively complicated. They could not be any slower. In fact, it's almost going backwards, if not comatose!
Boots the Chemists was once a very strong business! The standards high, Good quality products on the retail side of the business, and cleanliness throughout the store. Retail managers took care of that. Pharmacy managers and Pharmacist took care of there side of the business. So, even if things were a little bit more expensive, we were quite happy to pay that little extra, simply because it felt more prestigious. With plenty of tills and staff available. Staff looked pristine and actually made an effort, as opposed to today, 'just got out of bed look'!
Here we are today, approaching 2023 with an establishment that was once held in high regard, now just resembles a pound store with a third-world pharmacy!