Space NK Westfield

We had very bed experience in this store, the staff was so rude to my children, we left a orange in the table when we went back look for it, the staff was loud and proud to tell my children that she put it on the bin, is not about a orange is about how she did to their customers, my children was really crying to tell me : mummy that lady put it in the bin..... If she saying sorry I put it in the bin we will think is just normal, but I was not a nice way to talk to children. I will never go there shopping again. Rude staff and I think they need a staff training.

I don’t know if my benchmark is high when visiting space.nk stores seeing as my usuals are notting hill, angel and harrogate but this store in particular is seriously lacking in customer service.

I was on a mission today for new skin care and new make up, i didn’t have a budget in mind, i just wanted good stuff.
I walked into the store, I wasn’t even acknowledged. The three SA’s were stood behind the counter already ignoring the other customers in the store. I started looking at some make up products, i looked up at at the till with a hopeful look i might be serviced, but was just met with completely oblivious staff not paying attention at all. I walked over to look at skin care and at this point one lady had disappeared out back, another was still chatting away, the other engrossed in her phone.
If the staff can’t be bothered to serve anyone then I can’t be bothered to buy from the store. I took my shopping list elsewhere, where the staff couldn’t have been quicker or more helpful to serve me.
Clearly some service training required.

The best spacenk. The staff who work here are fantastic and always so sweet and welcoming. It's the only branch I visit. Brilliant selection of products although they are out of stock quite frequently and the mini/travel section could do with some attention :)

I’ll be honest, I haven’t always been the biggest fan of this particular branch, but yesterday goes to show how big a difference good staff can make to company reputation. I came into the store on the 26/08/22 looking for a new concealer. Zel came over to help colour match me and she was lovely. She and her colleague first found me a match and then helped me check out. Before I left the store we got into a conversation about highlighters and Zel took me over to show me her favourite one. Once again, she helped colour match me and, though the item wasn’t in stock at the store, proceeded to help me get it anyway by having it delivered to my house. 10/10 for customer service. Only thing I would say is that Space NK needs to work on ensuring there is stock available of the items on display on the shop floor.

Bought something as a gift and then went shopping around Westfield. Changed my mind as I had found something else so came back to store to return it. The sales assistant accused me of using one of the products and refused to refund me. I’d bought it hours before and hadn’t even opened it…terrible service

I was charged £214 for an order of £162 because apparently they add tax on top of the items price tags. I don’t know if they lied to me or what but Chiswick space nk charges the price exactly as what’s on the price tags. I’m going to get a full refund still confused with what’s happened

Staff member stared and followed my biracial teens the second they walked in. When I, a white woman, indicated to her they were with me she backed off. Seriously?? Profiling like that in 2023??? Do better.

I had such a pleasant visit to this store! It was well organised, fully stocked and clean. The staff were attentive and knowledgeable of the products. My overall experience was great :)