Bensons for Beds Rugby Technology Drive

May I first start by saying I am utterly appauled by bensons customer service and company.
We ordered our bed back on the 13th February from your Rugby store and was looking very much forward to it coming on the delivery date of Wednesday 23 March.
On the date however we got no contact stating it wouldn’t be this date, my partner took the day off work which he wont get paid for, to have to call himself and be stuck on hold for over an hour to get told there is supply issues and GUARANTEED delivery would be the following week Thursday 31st March. This was disappointing and we accepted only having to wait another week.

We now today however have received a text message stating the delivery wont be till 6th May! This is completely unacceptable service and a ridiculous time to expect someone to wait for a bed. Let alone what happens if in a months time you change the date from May to july!
We cannot continue with waiting around we got rid of our bed due to expecting it the original date. We have been sleeping rough on our sofas and now have had restless nights of sleep and back ache. We are not happy at all and neither does it seem a lot of other customers are according to your trust pilot reviews.

We want a full refund and further compensation for the extreme inconvenience and physical pain this has caused our bodies to indure.

I have spent the past two hours trying to get through on the dreadful customer service number and also have sent an email i doubt ill get a reply to

AVOID AVOID AVOID

Waited 6 weeks for our delivery only for them to forget our headboard and then had to wait another 4 weeks to be delivered. Both times we had to get someone to come and wait for delivery which only added to the frustration of two separate delivery. No contact from you other than the delivery men to say they forgot it. And finally having it all delivered the screws were missing and still not rectified.
Also when headboard was delivered it was in wet damaged packaging so obviously been chucked in a damp corner of a warehouse instead of being delivered.

You sent an email indicating my order was on its way. Which was rhe base and Mattress. I was then informed on the morning of delivery you only had the base!!

Very positive experience from placing our order through to ontime delivery. I highly recommend Bensons for Beds.

Brilliant buying process and experience from sales through to delivery/installation. Excellent communication throughout. Delivery team really positive and professional representatives for the company.

The beds I was looking at I was told they wouldn't last the quality wasn't that good etc. We were then steered to a clearance bed. It was more than my budget and I explained this to the lady serving Mr
Assured not a problem "we" could do something about that, no worries. So after a bit of hmming and arrring I decided yes I would go for it. As long as price was ok. I said time was tight as I had a meeting to get to. The lady made a call and said the price is what it is and no room to move. Which meant I was paying over what I could afford and I put the extra amount on my credit card. We did look at finance but how she explained was the remainder would have to be paid in full before i could collect the bed.

Customer Service was excellent, no pressure from Michelle to 'make' me buy, was able to try as many beds as I liked within a varying price range. Because I couldn't quite make up my mind (not about the mattress more about being able to afford it) I was given a quote and was then able to consider the financial implications overnight. I feel that because I was treated so well and not pressured at all it gave me the confidence to go back the following day and make my purchase.

Alacrity of staff to come and assist us. Immediate realisation that I might require the lift to get to the upper floor. Great knowledge of existing stock and awareness of what was in the pipeline. Good , common-sense advice, including realistic information on delivery dates - no false promises. All in all a very pleasant experience apart from having to part with money