Bensons for Beds Oxford

Sadly there is no 0 star. I bought a very expensive mattress in January. Within three months the mattress sagged noticeably in the middle to the point where it is impossible to sleep on. I was told to email photographs to the online service centre. Firstly, they take weeks to reply. Then they merely say that they see no fault and only offer to send out an independent assessor. They even had the cheek to tell me that sagging is something that happens with the more expensive mattresses.

I have now looked at other reviews online, which I should have done before buying of course, and see that this is a very common problem, as is their response.

Bensons are clearly a scam. Stay well away from them please.

Absolutely horrible place to buy anything, they have nothing sorted, nothing organised. Just a complete waste of our time been waiting for over 6 months now with our order been cancelled 6 times at least. With some of them I had days of from work which I had to call and ask where my order is on that day and they say oh sorry it’s been cancelled without any heads up. Totally useless. Have never had such bad experience.

Absolutely terrible, still haven’t received our mattress ordered months ago. Customer services are awful and don’t coordinate with the delivery teams. So you stay in for a delivery that never arrives and then they turn up to deliver it when you’re out. Now they seem to have lost our mattress and are claiming they’ve delivered it when they haven’t. They keep promising to phone us back in 2 days once they’ve spoken to their delivery team but they never bother then when you ring back, you just get empty promises again. Not sure if we’ll ever see this mattress. Do not buy from this company under any circumstances. I would recommend an independent retailer such as Abingdon Beds

The bed delivery got cancelled and extended for an extra 3 weeks, we was not updated with an expected delivery time or date and had to ring benson for beds for an update multiple times also when the bed and mattress got delivered the 2 guys could not get the mattress up the stairs and the headboard into the room. As I arrived home with a friend we got the mattress and headboard into the room with very simple manoeuvres! Very poor service

First of all, I was expecting my bed the 22nd of September, so the 21st we sold our old bed and me, my baby and dad slept in a hotel. 22nd on the morning I call the company and they told us it will come the 18th of October!! One month later! The worst thing is that nobody contact us to tell us that, it was me who call the costumer service to know what time will be and what a surprise! After that, costumer service told me to buy an air bed of maximum 50£ for the month of waiting and they will pay me the amount if it’s less than 50£. I told them I’m sleeping with one baby with back problems that’s why I spend 1400£ in the bed. They said that then, I can get a provisional bed till my bed come in 5 working days. After 5 working days I call them to know what time is the delivery and they said me that nobody will bring me the bed because I bought and air bed already, but when I spoke with costumer service (after 3h of waiting) they told me I can have the air bed since the provisional bed comes. So basically again I stayed without bed, just the air bed. The worst company in my life. I already told everybody to DONT BUY ANYTHING HERE!!!!!!!

Great service. Absolutely spot on with what we needed. Manager explained about beds things we didn't even know and helped us find just what we needed.

Stuff in oxford, i am not gonna lie they were pretty helpful to choose what we wanted,but perhaps they should also say they might send you an use bed or unfinished mattress as you can see in the photos.

The delivery guys scratched the walls, i now need to paint the whole stair case , they did not pay attention and put all marks in the walls and ceilings....... , thanks for that ( i knew i need to change the color , but not because of you?)

The second thing is as you can see in the bed (supposed to be oak) well, that's not true and came scratched, seems like use or dismantled from another shop and also with black marks impossible to take off.

The mattress also came with black marks and scratch with some thread missing.......... and it is 10 years warranty..... well lets see, we paid in advance and wanted then to pick up straight away and go. I want my money back, but apparently not, they are sending a new bed and mattress...... well lets see if you promised are true as everyone could see the pictures and i hope someone is gonna come and paint the staircase walls.

i don't recommend them, i have a bed unmounted and mattress waiting for collection.

Great customer service. Very patient and helpful staff. Talked us through the options and helped us find the best solution. Quality furniture for a very reasonable price.