Cycle Evolution

Huge thanks to Dano and Steph
Excellent customer service / care and very knowledgeable
Absolutely love my new wheels and would recommend cycle evolution to anyone 👍🏻👍🏻

Not a good experience for me unfortunately. I planned to go today (a Sunday) when I finished work at 3, I got there at 3:15 with the knowledge that they closed at 4. I was looking at ebikes to buy on the cycle to work scheme for my commute to work. The girl came over immediately as I walked in to help me out which was good, but her knowledge of them and the cycle to work scheme was not great so she said I can ask the manager the questions I have when he’s done. Two other groups of people came in after me which took his attention in turn before me, so I test rode a hybrid and a mountain ebike which was great and then the girl said I was welcome to wait for him to be done. She’d already asked him for assistance and he was coming over then another customer who came in after me interrupted and he helped him instead, so I waited. It got to 5 minutes to 4 and the girl suggested I come back, which I don’t want to do as I was already there, then it reached 4 and he was still helping the other customer, and he told her to close the doors and tell me to come back, she so did. I won’t be coming back. I arrived before those two customers who he served over me, I had some very basic questions which wouldn’t have taken long, and I’d waited 15 minutes to ask them. I’m not impressed with the experience or the attitude and with the cost of fuel at the moment I’m not interested in spending more to go back when I already was there, and should have been seen to.

A nice and beautiful shop. As a bikepacker, I know that I always need a plan B. But how nice if plan A works as well: a bicycle shop along the national cycling route which flexibly and knowledgeable solves my problem. And in the meantime talk about cycling stuff. Thanks guys!

Brought my old bike in for repair only to find that parts are now obsolete.Very knowledgeable assistants gave me great advice and couldn't have been more helpful. Ended up deciding to buy a new bike which I shall be trying out next week. As always, a great shop with knowledgeable staff!

Have had a couple of bad experiences with bike shops recently but found the guys at cycle evolution very helpful and very patient, answering a load of my questions and letting me take the bike away feeling confident that it was the right bike for me.

Thanks again.

Awesome service after 50 days of trying to get my new bike fixed took it to these guys and they worked on it so quickly there and then finally getting me out on the road. 100% recommend

What a fantastic customer service always helpful and friendly. I dropped my bike in for service it needed a new part ...deliveries at the moment are tricky but they pulled out all the stops managed to sort it within warranty and sorted it . Thanks you are doing a great job.

Absolutely fantastic service from start to finish so helpful sorting my Cycle2work out.
The bike arrived in perfect condition and packaged excellent straight forward to setup and really fast shipping I would definitely recommend this shop and use again in future brilliant 👏 5* service thank you