BROCKLEY BIKES

Booked in for a bike service and cycled away on a smooth running bike.
Though I thought was booked into a full service (the most expensive service option) I was talked down into a lower package as a full service wasn't needed for my bike/level of riding - which I thought was nice that they weren't just looking for a high value sale.
Booked by phone in advance which was easy and brought it in next day, where they gave an estimate on what parts needed replacing and the cost.
During the day I received an email with a breakdown of the work that had been carried out and the costs, which was most welcome.
Happy with the service and would recommend.

I got knocked off my bike by a van and my frame was bent. I took my vintage road bike to Brockley Bikes to be repaired and experienced excellent service. Both the guys were really helpful (in particular Ashley) and went over and above what I expected. They were also really great at keeping in touch with me via email about what was going on with my bike and keeping me updated on the costs involved. I was also really impressed with the price which was very reasonable. I would not hesitate to use them again or recommend them to my friends.

I've been getting my bikes fixed and serviced here for some years now and would highly recommend it. Ashley is always helpful and professional - he is very experienced and really seems to know his stuff. He serviced my bike before I rode from Land's End to John O Groats and I didn't have a single issue the whole trip!

The nicest bike mechanic I’ve met. I’ve always used chain stores (Evans, Chain Reaction) but never had the care and attention shown like Ashley did today. Seems like a lot of the bad reviewers were looking for a handout and should be ashamed. You should be supporting local business, not shaming them for not providing you with a free service.

I honestly don't like leaving bad reviews, but any review is equally important.

Reading now all bad reviews, they all have in common our experience today:

* Shared expectation/ conditions around drop time were not provided in advance and customers are turn away (unfairly)
* Better communication skills are required as staff come across as unpleasant, unprofessional and unhelpful. After all this is a professional establishment

I will personally avoid this bike shop as I found a more friendly one near by that were happy to help us.

Professional and with the technical knowhow. I’m very happy with all the work done on my bike. Without a doubt best independent bike shop I’ve been to in SE london.

Rude, condescending, arrogant. Shocked to read a single positive review because he was so vile to me. I took my bike in for a service and the whole experience was unpleasant. Have sine had my bike serviced at a lovely local business elsewhere who were kind and friendly. There are better, friendlier businesses nearby

Been a couple of times as it's on my doorstep. On both occasions I've questioned why I bothered trying to support this local business.

Last week I dropped in my bike as the rear tyre needed a new inner tube, the owner took the bike then sent me an invoice for £19 not for the work but to just view the bike and tell me that he couldn't see what was wrong with the tyre.
Basically he pumped the tyre full of air and led me to believe that he had changed the tube.

The next day the tyre deflated while riding with my baby on the back and I ended up at wilson's in peckham. They replaced the tube for £12. A clear difference in attitude and pricing and just being decent to a person who needed help. Sadly I won't be returning back to Brockley Bikes. I think integrity is everything which is why I'd suggest you don't go to Brockley Bikes.