Not overly happy with the warehouse staff for the delivery of my new bike came in a box as promised. Wasn't told when it was being delivered. Once I got it out the box there was dirty hand marks all over it. According to website they set the bike up so u don't have too. Well I don't think that is the case. Took my new bike to shop today with my list of faults and issues and damage. Little bit of a wait to speak to the manager. But I have to say Chris the manager was excellent.his professional manner and attitude was a 110%. The shop mechanics did a great job sorting out the bike plus it came back with no dirty hand marks. I will definitely be going back.
Tom Owen
Just to say a massive thank you to all the team at Evan's cycle's Gatwick. Andy Lulham and Katey Warren what a team and a credit to Evan's, we had a warranty issue and between them they got my son back on a bike ASAP. I can't thank them enough and we will definitely be purchasing our next bikes from Evan's. Keep up the good work guys. Also would highly recommend the Trek 2019 Fuel EX5, a great full suspension MTB for the money.
Robert Glander
I would like to praise the team working at the shop for their technical knowledge and support. Especially the Polish gentleman /technician and Chris. Chris's approach to the customer service is exceptional. Not only he found time to explain to my elderly friend everything about modern day bikes and shown her several matching her models but he straightened my rear derailleur hanger for free. He refused any financial gratification also. Thank you Chris. New loyal customer.
Paula Keogh
I came into Evans cycles last week to purchase a new bike with no clue on what I wanted to get. Walking around the shop looking at bikes I thought looked pretty, the manager Jack advise me on what bike suited me properly and what was best for my size. He was very efficient and knowledgable and made me feel very happy and confident with my purchase! Very good help customer service and one very happy customer! Thanks so much jack & your team!
Simon Bedford
This review is only due to Customer Service or complete lack of. I have an 10 year old Pinnacle bike bought from Wandsworth Evans. With a lifetime frame warranty. Upon adding wide tyres it apparent apparent that the rear wheel was misaligned in the frame. Contact Customer Service - take into local store. Taken into local store (Crawley) Warranty refused, agreed the frame was misaligned but due to me reporting too late declined. Workshop were great, apologies from them, unable to give detail just relay message. Told to try customer service to discuss. Contact customer service again explaining story to date. Told that I need to go back to store I purchased from. Told them this was closed. Told to take to local store as head office cannot comment. Told them Crawley was local store. Asked them for contact from warranty team to discuss? Asked them for frame warranty exclusions? Ignored.
From the start I outlined I was not after a refund or exchange. But options under frame warranty.
Emily who I dealt with never did anything other than repeatedly reply with options that tried to pass the problem elsewhere. And then ignored me.
So disappointed - on the basis of after sales support from head office I would never buy from Evans again and recommend you do not do the same.
No ownership of problems, no willingness to even have a discussion. Hide behind emails, no phone contact.
Support local bike shops, same stock but they care!
Claire Wright
Very busy in the store, very helpful and most things in stock as this is the distribution centre. Nice and easy to park, prefer to go to this store than the one in Brighton which is closer to where I live. Will use again. Bought a cycle helmet, lock and handle grips. The handle grips were missing a bolt, called the store and they said we have to take the item back as it would be quicker than sending a bolt out!!!
Barry Allen
So I ordered a Merida T2 Speeder which had to be delivered and custom built, and just before I was scheduled to collect my Bike the store contacted me to say it wasnt going to be ready on time. The reasons behind this was because the mechanic thought it would be a good idea to test ride it and crashed into an innocent old lady. Not only did they not tell me till the rescheduled day I did collect my broken bike, but there was still bits of quiche in the spokes and brake mechanism. I would've given this a zero star rating but I absolutely love quiche!
Daniel Blanchard
I went into the shop on 22-Feb to have a look at a new Road bike, and was immediately helped by Andy Spice, who took the Cannondale I was looking at out of the display stand, and adjusted it to my size, I was unsure about the frame size as I was looking at getting the XL frame as I am really tall (6'5) but Andy assured me that it was the right size. Marcus helped me sort through the finance and also helped to get the bike ready to go on the same day. Overall was incredibly professional and helpful
Once I got it out the box there was dirty hand marks all over it.
According to website they set the bike up so u don't have too. Well I don't think that is the case.
Took my new bike to shop today with my list of faults and issues and damage.
Little bit of a wait to speak to the manager.
But I have to say Chris the manager was excellent.his professional manner and attitude was a 110%.
The shop mechanics did a great job sorting out the bike plus it came back with no dirty hand marks. I will definitely be going back.
I have an 10 year old Pinnacle bike bought from Wandsworth Evans. With a lifetime frame warranty.
Upon adding wide tyres it apparent apparent that the rear wheel was misaligned in the frame.
Contact Customer Service - take into local store.
Taken into local store (Crawley)
Warranty refused, agreed the frame was misaligned but due to me reporting too late declined.
Workshop were great, apologies from them, unable to give detail just relay message. Told to try customer service to discuss.
Contact customer service again explaining story to date.
Told that I need to go back to store I purchased from.
Told them this was closed.
Told to take to local store as head office cannot comment.
Told them Crawley was local store.
Asked them for contact from warranty team to discuss?
Asked them for frame warranty exclusions?
Ignored.
From the start I outlined I was not after a refund or exchange. But options under frame warranty.
Emily who I dealt with never did anything other than repeatedly reply with options that tried to pass the problem elsewhere. And then ignored me.
So disappointed - on the basis of after sales support from head office I would never buy from Evans again and recommend you do not do the same.
No ownership of problems, no willingness to even have a discussion. Hide behind emails, no phone contact.
Support local bike shops, same stock but they care!
Marcus helped me sort through the finance and also helped to get the bike ready to go on the same day.
Overall was incredibly professional and helpful