Ace Bicycles

Really appreciate the service these guys provide.
Have some hairline cracks in my Specialized Stumpjumper Carbon, and even though bought elsewhere offered advice and assistance for warranty claim.
Also changed my bottom bracket on the spot on a busy Saturday morning.
Knowledgeable, friendly and just the kind of shopping experience you'd want to have from a local bike shop.

This review is specific for [BROMPTON]

My experience with my Brompton's maintenance was very disappointing:

-A non-original brake cable used and “cut to size”. The cable is clearly too long (see pictures in comments). They must have noticed something was wrong, because cable ties were put along the rear cables joining gear and brake cables (no ties should be needed…)

-The brake cable is constantly being hit by the seat pole during the fold when I lower it down (see video in comments). I noticed while in store, but my comment was not given much attention and quickly dismissed as being kind of alright. After 1 day of having a compromised fold, I decided to inspect the issue, and easily found that the brake cable had been guided the wrong way on the frame (see photo in comments).

-A new seat pole sleeve was fitted on the bike. When the bike was given to me, the pole was full of glue, and I commented straight away: it was sticking during the fold and all ugly full of glue. It was as easy as a wipe down with alcohol to make it look proper, but no one did it.

-The bike was handed to me without lubrication on the bike fasteners, and it was totally noticeable for anyone who would know Bromptons, and who would try to fold/unfold it. I noticed the moment I tried. After I asked, it was done on the spot, but still, should've been done before.

From the reviews online, I think they must be very good with full sized bikes. But when it comes to Bromptons, or at least with mine, it’s a totally different matter. Most of the issues I found are mostly related with very specific Brompton things: compromised fold, cable guided wrong way, seat pole not up to scratch…
So, unfortunately, if your bike is a Brompton, this is not a shop I would recommend or use again myself.

Toby and the team at Ace have been a breath of fresh air every time I’ve been in to see them be it to get advice, buy small sundries or more recently to do a custom build Transition for me. Their enthusiasm and love for riding and all it encompasses is palpable as soon as you talk to any of the team and I find myself even more excited to ride my bike after I’ve been in to the shop and my bike is more ready to be ridden too, thanks to Steve’s expert maintenance and care.
I couldn’t rate them more highly. Thank you for a cracking service guys

Incredible service from Toby and the team! After sales support has been excellent. They have a great range of bikes in stock and do some insane custom builds. Love my new bike which was sorted for me super quickly! Ace service ♠️

Wow, what an amazing bike shop. After using a YT demo e-mountain bike, I thought I would pop in and see this bike shop and their stock, and I’m so glad I did. When I arrived I met Tobias, who was brilliant at advising me, and knew everything about e-bikes, the best suspension and specifications, and helped me select a brilliant bike; a New Nukeproof Megawatt Elite. The team at Ace Bicycles even built the bike to my exact specification. When I picked the bike up, the DT Swiss rear wheel had a fault (not Ace’s fault), and Ace immediately supported me, and pulled a brand new Hope wheel out of their own stock room, put on a new cassette and chain, and sorted the other wheel and it’s warranty all on my behalf. This had me back riding again that same afternoon, and Tobias and Steve literally dropped everything to sort it there and then, a fantastic service. If I buy another bike, it will definitely be from Ace Bicycles. The best service and aftercare I have ever experienced, I feel like I’m part of a family.

I would just like to thank Toby, Dan and the rest of the team at Ace Bikes, Burpham for outstanding service. These guys really know their stuff and live and breath all things MTB. They gave me great advice, were always welcoming when I repeatedly popped in to ogle the bikes over many months and when I was finally ready to buy made the whole experience a pleasure. I bought an invisiframe kit and when I realised it didn’t have a squeegee Dan drove out to my home address in his own time with one so I could get the kit on that night, knowing I wanted to ride it the next day. You don’t get personal service like that much nowadays! That was one mountain biker helping another get out on the trail. Exceptional service from a great bunch of guys. If you are thinking of buying a mountain bike or getting a service, this is the place

Fantastic shop with helpful, friendly staff. Well worth the 2 hour round trip to buy my bike from Ace Bicycles instead of buying online! Recommend to anyone!

Mountain Bike Heaven!

This is an awesome bicycle shop! The staff are all very knowledgeable. Have lots of nice bikes and give great advise, on how to get best out of your bike! Also what upgrades are worth it. Even told me not waste my money on a rear shock that I wanted to purchase. I mean what shop does that. Then showed me how to upgrade my current rear shock to get a better result ,whilst saving me over £400.

It made such a difference to how the bike rode I went back and upgraded my forks too. Again great advice given.

Have a look at their instagram account you can see that they are all very good riders. Which is why You can trust what they are telling you.

Thanks to Toby and his team.