Brooks Cycles
Units 3 & 4, Puzzle Square, Welshpool SY21 7LE, United Kingdom
4.7
41 reviews
8 comments
MV63+42 Welshpool, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–16
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–16
Sunday: Close
I would 100% recommend Brooks Cycles, very knowledgeable and customer focused !!!!
I was away cycling with a group of friends and in the middle of nowhere, 20 miles into a 90 mile ride. Going up a hill, the chain stalled and as I pedalled through, the rear derailleur snapped off and got ripped under the frame. Disaster! Had to free-wheel to a caravan site and get a signal.
The kind gentleman on the phone listened and said bring it in to see if we could fit a new mech hanger as it had snapped. Taxi into Welshpool and, even though they were busy, looked at it straight away, no bother. Was asked to go for a coffee for a bit and came back 30 mins later. Worse than I thought: rear derailleur needed replacing, new chain and cassette put on, few fix-ups and done within the next hour.
Patient, kind and helpful and didn't even charge me for labour. When I obliged, they refused. Thank you for saving the couple of days with my mates. Managed to get back on the road and then cycled the next day too. All the best and thanks again.
My order was packaged and delivered within 24 hours.
Thank you very much! ⭐️⭐️⭐️⭐️⭐️