Berry Heathrow BMW
1 Stone Cl, West Drayton UB7 8JU, United Kingdom
4
853 reviews
8 comments
GG6Q+HG West Drayton, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–17
Sunday: 11–16
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–17
Sunday: 11–16
P.S. In the photos below check the last photo - it's taken in 2018 when I visited Bucharest, and first saw my car which I found in Berry Heathrow! :)) It's not just a synchronicity, it's a Synchro-destiny in action - not less!
I needed my 3 series booked in at short notice and with little hesitation and fuss Darren arranged this to be done within two days. He communicated excellently throughout my journey and kept me informed throughout.
Darren ensured I was looked after during my stay and even arranged someone to show me some new cars and arrange two test drives the same day!
If you want the best in service, look no further than DARREN PRICE at Berry Heathrow BMW!
The best experience I have had with my BMW.
Been coming to Berry Heathrow for 2 years now, mainly for servicing for my BMW and have updated my review from 4 stars to 5 stars as each visit has been exceptional and better than the last. I would definitely recommend this dealership to anyone who is looking to have their BMW or Mini serviced.
Recently brought my car in for a health/diagnostics check regarding the clutch. Overall, the staff & service have been excellent. Dropped my car in a bit late so it was kept overnight at the dealership, however the diagnostics check was completed on the same day and I came in the next day to collect the car and talk / have a test drive with the technician (Errol) that worked on it. I discussed what my concern was regarding the clutch but Errol thoroughly explained the results of the diagnostics check and answered all the questions I had for him, thankfully the car is mechanically sound and there was no issue with the clutch/flywheel.
The car had also received a complementary wash which was great. Many thanks to Errol & the servicing team.
ORIGINAL REVIEW:
Had the front brake discs and brake pads replaced a few weeks ago. Drop-off and pick-up was quick, service was excellent and the price was fair. Car washes are usually offered with a service but due to Covid restrictions it was unavailable. Overall though, I was very satisfied with the service, many thanks.
Also would recommend Darren Price, as a service advisor, he will always go the extra mile just to get all in order.
6 months later I pick up my 118i M sport unfortunately It didn’t come with the options I wanted but the customer service I got from Warren Cathcart was nothing but exceptional. Myself and an family went into the dealership on numerous occasions we were treated very well by everyone. Warren did everything he could to help and we felt totally comfortable dealing with him as he is empathetic and always had time. The order wasn’t straight forward but he did what he could to help us. I did really want to have some optional upgrades but due to the microchip shortage I could not get them but still overall Warren is a great sales man and he don’t push you to but this that etc. Anyone thinking of going to this dealer see Warren. Good guy 👊🏽
There was a very minor issue with the car on collection that hadn’t been spotted by the workshop, but due to me only being able to collect on a Saturday, Heathrow’s workshop had finished so were unable to look at it at the time. I had absolutely no problem with this as Roberto basically told me rather than coming back during the week on another 600 mile round trip to get it fixed, just take it my local bmw dealer in Durham and get them to look at it when it was convenient for me and BMW Heathrow would cover any costs incurred. Absolutely brilliant customer service with no resistance at all.
Thanks very much Roberto, I hope to deal with you again!
Andrew Clegg