CeX

The choice is running a bit sparse. The tech is unreliable.
However, they are an important part of today's world. A key part in recycling, and eco friendly tech options.
Hopefully the people in charge are about to give their business a shake up, to ensure it stays relevant.

The customer service in this store has become appalling. This comment refers to several visits to the store, not just one. There is one person on on the buying section, and about 4 on the side where they are taking goods in. One guy standing by the buying till, just carried on sorting out things on the desk. Having asked him if I could pay him, he said he was busy! Surely you would look at taking money into the store and deal with customers who wish to purchase from CeX? I waited so long I put everything back. In addition, my husband took a practically new camera in to sell, they said the battery wouldn't charge. It did charge and he sold it on Ebay for so much more.

Purchase here multiple times, always friendly staff, answer all questions and if don’t know will go out their way to find an answer
Good prices, gadgets come under warranty which is peace of mind as usually don’t get that 2nd hand

Had sold a few things at a good price for an exchange, seems a little unfortunate at how picky they are with vr headsets. For a 6 year old machine they tried shining a light into the lenses and picked on the tiniest marks it felt a bit silly. A major scratch or something you can see with the naked eye i would understand, but not that. (General wear and tear) over the course of 6 years, not to mention i purchased this headset from cex a month earlier and only used it three times, but found out my play space was too small.
On a positive note, they were really helpful with an issue i was having with an item i purchased.

Went in just check on a few items. I was stunned on what they actually charge. I know they need to make a profit but they're extremely high priced. Here's an example I looked at Samsung s20 ultra. The price they were asking for a second hand phone , in good condition was £157 more expensive than if I had brought a refurbished phone from giff gaff which are classed as brand new and come with a longer warranty. Always check online guys.

I've been there on Sunday at 10:30 as that's the time they should have open and had to stay in the rain with my daughter because they open 10:40... It's unacceptable their behaviour. Trying to support shopping in store but from now on will only buy online!!!!

I bought a tablet for my grandson for Christmas after going slowly up in price as advised from the member of staff who sold it to me stated that the dearer I go the better quality and also I’d be able to download everything I wanted to , but on Christmas Day when my grandson tried to do this nothing will down load. So I’ve taken it back to the store in Maidstone and been told no it won’t download as it’s too old but can take photos with it. Which isn’t what it was bought for it’s for a 9 year old. They said I can’t have my money back as it’s not faulty but it is it’s not fit for the purpose I was led to believe in the first place it’s an absolute disgrace . They have offered a credit note but what good is that they said I can buy a dearer one but what if that’s no good just another credit note of higher value . I went in seemed their advice to what I needed and was sold something of no use where is this good customer service it’s far from it

Quick, efficient and a fair price paid. Great way to get some cash for unwanted electrical goods.