CeX

Quite bad staff that doesn't really know what customer service is and deals with customers with pretty much silence rather than communication.

( felt like they were afraid to talk to me and i am very friendly soft spoken person ) or probably they just didn't care.

I wanted to trade in an item, but they tried too hard to rip me off, making me change my mind. When I politely apologised for the time wasted and said I would rather keep the item, they said nothing, only ignored me until I left.

This isn't how you deal with customers, seriously need a better work/company culture.

also made me wait an extra 30 mins and then said to me "the item was tested 30 mins ago", I was there, unacknowledged.

C'mon guys, it doesn't really take much... smile to customers and don't be afraid to deal with them honestly.

Very lazy and anti-social staff. I went to them to trade in my old Iphone for a new one at 3pm and they said it would take 3 hours or more and since they close at 6:30pm I should come back tommorow morning but in other CEX braunches it just takes 40-50mins. They are getting paid for nothing

As stores are franchises which means the service level varies from stores to stores, this one is definitely one of the worst around.

Went into the Whitechapel branch to trade-in an item and was told by this male staff there were hairline scratches on the case and the cable was used (probably three four times), therefore it’ll be downgraded to B for less money and keeping all the new packaging, booklet and box as if it’s a graded A. I have purchased a pair of Grade A Beats headphone from this branch before and I would describe it as in a much worse condition!

So you are offering me less money for Grade B and maybe selling this as a Grade A product to other customers because you have all the brand new packaging? I declined the offer and went to another branch, everything went smoothly as Grade A.

I would never recommend anyone else to use this branch unless they want to be taken advantage of.

Went to CEX to sell my gadgets in the morning. They were then sent for testing. Was told to come in the afternoon to pick up voucher. Very efficient with timing. Will definitely go back in the future to sell more gadgets.

Wanted to buy an Apple USB C cable for £6. Staff were pleasant enough, but why the 'don't touch' policy? It's not the Crown Jewels!! This 'customer service' is border line offensive.
No other retailer does this... for a reason.

Unprofessional attitude and really disappointing service for a first time customer.

Customer Agent resorted to lying and wanted to offer a Grade B condition for a Smart watch that was clearly in mint condition with the box, instructions, straps and charging cord. Offered me a silly amount to which I replied "no thank you" and walked out.

My first and last time at any of these for want of a better word scummy places.

Useless staff drove there for an hour to sell something told me they can't do it today to come tomorrow until 16:00 which I did then they've told me to f off again and to come back AGAIN tomorrow unprofessionalism at it's best

My son sometimes buy new game, if he don't want to play anymire we just can sell it.