Arbury Citroën

Was a great experience dealing with this branch for my car. Jordan was the salesman that dealt with me and from start to finish he was brilliant. There was nothing that was too much bother and he even drove the car up to Scotland. First class service all round, well deserved 5 stars 👍

The servicing done by company standards
Waiting room, no customer WIFI, No coffee or tea.
I feel people are all working under stress, no friendly reception, seems to be customer is not so importante. Would be good having training how to treat customers.

Having been a customer of Arbury Citroën for many years I couldn't be happier with the service I have received. Most recently dealt with Jordan who was incredibly knowledgeable, professional and super friendly. He's also provided me with exceptional aftercare 🌟 🌟 🌟 🌟 🌟

Fantastic service from Jordan at the Nuneaton Citroën garage! Jordan really took the time to get to know what I was looking for, I had my littlun with me as I'm a single mother, but Jordan was very patient with us and advised what would suit our needs best. He even delivered the car to us which was a big help as I'm a single mother. I would highly recommend this garage if your looking for a new car and my little girl is chuffed to bits with mummy's lovely new car!

Jordan Bayliss at Arbury Citroen Nuneaton, was very helpful and professional whilst discussing my options on upgrading my car. I would 100% recommend using this garage. I have been a customer of theirs for over 6 years.

Placed a £99 reservation on a 2014 "Approved Citroen C1". I requested a video of the car before I travelled over. The video showed various dents which I was promised by Salesman Jordan had all been taken out and their dentman had gone round the whole car and addressed them. He described the interior in the video as fantastic. I took a morning out with my wife and daughter to go and view the car and test drive it. Upon arrival we were greeted, our driving licenses scanned and checks done, ready to see the car and drive it. The day before Jordan even called and asked my daughter all the FCA questions. It all looked promising

We stepped outside and to my disappointment the car had 6 dents on one side and three dents on the other, and after the test drive, we spotted 3 large dents on the roof.

The interior footwell had a huge hole, the rear seat had a cigarette burn and one of the interior rear panels looked like Freddy Krueger had ran his fingers on it

Needless to say Jordan said he couldn't do anything about any of it. What was promised on the phone as a fantastic car with all the cosmetic issues, bar the marked wheel trims, which he said would cost us extra, turned out to be a car which needed some cosmetic work and definitely not something I would say was Citroen approved standard, especially when Jordan said his sales manager would not address the dents even if I paid the screen price

I walked away and said I would think about it. Later that afternoon the sales manager phoned me and asked what I wanted to do. He told me that he had not received the invoice from the dentman so he believes the dentman had not touched the car. So let me get this straight. Jordan the salesman said the dentman had been and he checked the car over himself and said it was all sorted. The morning I arrived, the car still had loads of dents and Jordan said his manager wouldn't sort them out, and they were obvious, any dentman would have spotted them, and later the sales manager believed the dentman had not touched the car.

What a wasted journey. I just felt that I wasted a whole morning and was lured to see the car which was clearly not as described. I'm not buying the "it's an 8 year old car so it's wear and tear" talk, especially not when you tell me on the phone and in the video that it's in fantastic condition, and that the dentman has sorted out all the dents.

I'm still waiting for my £99 refund..... And oh, I forgot to mention, the first receipt that they sent me for my reservation deposit by email contained another customers order. Talk about data protection !!!!

I thought I would be in safe hands at a main dealer, but sadly the reality is that the experience has left me with quite a sour taste. The only good thing about the car was the drive but the cosmetic condition was really disappointing for an approved vehicle which they lied about and refused to address.

I eagerly await my refund

The service and MOT made at Arbury Nuneaton ran quickly, nice and without any problems. Costumer service briliant. The replacement car was a great opportunity to test something bigger, really thank you for that. The car ,my car ,was slightly dirty, and after the service it was cleaned outside and very clean inside, which made me really very happy. I wish everyone such experiences and I will recommend heartily, I am very pleased, it was my first service and MOT in this place and I will definitely stay with them.
See you next year Arbury and big thank you.

Excellent service. At last a car retailer who gets right balance of sales and service. Rather than all sales. Big thank you to Lewis. A true professional who followed through after the purchase . Highly recommend