Costa Coffee

This is one of the best Costas for service. We visit about every couple of weeks en route and frequently visit other Costas. The service here is always good. The staff are excellent and I would pick out Simmy and Dave Fox who always remember us and what we have “tea cake just warm, earl grey in a glass “ etc and their manner is first class. The manager has a good manner and clearly sets the tone. Well done

We are very regular customers of Costa Coffee, in Stowmarket, Ipswich and have always been very happy with the service and drinks/food and atmosphere. So we were really surprised and disappointed at our visit to Costa Coffee in the Tesco Superstore in Bury St Edmund today. The Hot chocolate was lukewarm warm, the staff were unfriendly when we said our chocolate was only warm and not hot as advertised, also they need to remember that the customer is King! If you didn't get any customers, they wouldn't get any wages.
We are so happy that our regular Costa Coffee at Stowmarket are the opposite of the one we visited today.
They never get things wrong, it's an excellent service with a smile, similar to the ones in Ipswich. Needless to say this mail will be going to your head office.

Yours faithfully

Diana Cronin (Mrs)

26th November 2017

best customer service I've seen. polite, knowledgeable staff who remember your last visit and are more than happy to engage in conversation. willing to go the extra mile and suggest things you might enjoy but haven't tried . good range of snacks and light bites including gluten free.

Helpful and approachable team.

Lovely friendly staff and amazing mocha latte !!

Lovely drinks and food and friendly staff. 3 stars? Purely because of the new short hours. Advertised as open till 6 but only open hours of 8 till 4. Went to go there for a nice drink and maybe a snack only to find the barriers up and staff were clearing up. 😕 Change the advertised hours. Really disappointed.

Absolutely love visiting this place with my 4 year old!! Friendly staff and good environment, oh, and the coffee is superb

Lovely staff and service, especially the fab girl with the pink hair working the afternoon shift on Wed 29th Oct, she's great! :)