Carlton House Dental Practice

Chipped my front tooth, called for an appointment. Specifically asked in advance “am I covered?” because there have been so many mess-arounds about denplan and money in my short time here. “Yes, you are!”. Get to my appointment and am faced with an extremely defensive and borderline rude dentist who argues that I am in fact NOT covered. Quelle surprise. The receptionist is hastened in and says “I meant you’re covered for the appointment not the treatment” - are you joking?! I’m then supposed to argue back and forth with not 1, 2 but 3 staff members all at once about this whilst I am 39 weeks pregnant. I was ignored when I said how stressful I was finding the situation and could they either do the treatment or not… ended up walking out in floods of tears with palpitations. So humiliating and unprofessional.

Charming smiles and possibly some talented dentists but don’t be fooled, £££££ - that’s all this place cares about. I’m a reasonable person but I am honestly baffled by the 5 star reviews for this practice. Having had 2 long term dentists in the past who were totally unproblematic, both I and members of my family have experienced nothing but stress from this place since we moved here. Yes some of the staff are friendly and I can’t fault the hygienist’s work when she once cleaned my teeth, but honestly, I cannot warn you away from this place enough.

I am so pleased to have found a dentist who takes the time to put you at ease and explain everything clearly. My previous dentist gave up on a front tooth, after several fillings failed he said the tooth would have to be removed. Usha has not only filled and stabilized the tooth but it looks amazing. I can't say I enjoy going to the dentist but it is not the scary experience it used to be. Thank you Usha and the team.

Always a good experience at Carlton House. All the staff are so friendly and fully experienced. No issues with any aspect and fully recommended.

Great treatment from Nick and the team. My tooth problem sorted within seconds during an unscheduled appointment.

Ive been terrified of dentists for 50 years but Usha and the team at Carlton House have completely changed my view of dentists. 3 fillings and an extraction (which I was dreading) have all gone really well, I cannot recommend them highly enough

This was my 3rd visit to Carlton House and every time I’m there they always put me at ease as I’m someone who is really nervous when going to the dentist. I can’t speak highly enough of Usha, she’s very calming & explains everything she is doing & checks to see if I’m ok at every stage. So thankyou! Usha, I really do appreciate it. Also Jess she’s a wonderful nurse who works alongside Usha & they make a fabulous team. I can definitely recommend this dentist, especially if you are nervous like I am.

We have been patients here for many many years. The professionalism is fantastic and the lovely friendly staff need 10 stars. We always say...it's like visiting friends when we come to Carlton House!!

All the staff have managed the surgery during the Covid outbreak amazingly well. The changes in the surgery to keep all the patients and the staff safe have been managed in a calm but efficient manner. We came to Nick following a really unpleasant experience from a previous dentist.SO glad we did. Nick put right all the neglect we had experienced from our previous dentist and his amazing talent and attention has made a huge difference to us. Nina,our hygienist is very thorough and explains any changes she feels we should adopt to maintain a healthy mouth in a helpful and understanding way. Thank you also to Sam,Meghan,Emma,Charlotte and Dee who tirelessly work so hard in these difficult times to keep all the wheels turning safely.

Well done to you all.
Dee & Daniel

I’ve been using Carlton House Dental Practice for a long time. The first task was to fix a root canal filling, botched by another dentist. The care and skill gave me confidence that I had found a competent team. Since then I have had some crowns fitted, these have been excellent and moved me from having poor teeth to a solid base for long term dental health.
The skilled dental work is supported by a hygienist who has helped me improve my oral health, bleeding gums are a thing of the past. I’ve learnt about the best ways to clean my teeth and the best tools and techniques to keep my teeth and gums healthy.
I’m very impressed with the team at Carlton House and I’m very confident about their ability to help me have healthy teeth and gums.