Argos Kiln Lane (Inside Sainsbury's)

Brought back a pushchair purchased a couple of months previously, as we had a problem assembling it and we assumed it was faulty. As soon as I got to Argos I was seen straight away and the member of staff (I think his name was Mark) was extremely helpful and sorted it out for me, showing me how to put it together. Great service.

Visited on Wednesday night I was a bit upset as someone else was served before me due to the 2 queue system for pre-paid and standard payments. I made this known to the manager as she was the one serving and she was very rude. It may be worth re-thinking the queueing system if you cant man both the pre-paid and the standard queue.

Not that busy but staff so slow or undertrained it took ten minutes to get one item whilst they were busy pulling out things people hadn’t ordered! Not the first time so will have to shop elsewhere from now.

Disappointed with Mark the store manager . Failed to keep me updated on the return of my laptop during repair.
Mark promised a 4 day turn around repair service. It has now been over 2 weeks.
Had to cancel a tutor lesson for my son as of delay in the laptop .
If I knew this would take so long I would have taken the laptop else where.
Shame on Argos Epsom.
A voucher would have been a gesture .
Discusted

Very helpful staff and easy to use console/tablets.
Prompt delivery in-store ,pickup and home delivery.

Every recent order I’ve placed which has said is available straight away or by a certain time never seems to be available. Argos need to sort out their system or deliveries because it’s pointless offering a service that they can’t meet

Two weeks ago I placed an order at Argos for a TV I gave my address details I confirmed everything,then I was completely surprised when I saw a confirmation to go and collect my TV from a store which was more far away from the place I live, considering there is a store 10 min from my place, I ordered a delivery cause I can't collect it from the store. Finally I managed to get my TV from the store but the attitude off the staff members was horrible I requested a help to take it to the cab and they refused.They was rude when speaking to me...

Poor customer service, unhelpful staff.