Argos Castle Boulevard (Inside Sainsbury's)
11 Castle Bridge Rd, Nottingham NG7 1GX, United Kingdom
2.9
31 reviews
8 comments
WRWP+HX Nottingham, United Kingdom
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Monday: 9–21
Tuesday: 9–21
Wedneasday: 9–21
Thursday: 9–21
Friday: 9–21
Saturday: 9–21
Sunday: 10–16
Tuesday: 9–21
Wedneasday: 9–21
Thursday: 9–21
Friday: 9–21
Saturday: 9–21
Sunday: 10–16
Not the right argos to go to
Seems like the person who took my order just wanted to get rid of me so she can have more leisure time.
I was repeatedly being told by the staff member Drew and Store Manager Dave to contact the manufacture and that's all they will offer as a service. Despite having a valid receipt. Both staff representing Argos were dismissive and not willing to listen. I challenged both staff about my contract and their responsibility as a retailer, its not for me to approach the manufacturer, they refuted. Saying it was my job!
Despite the item being under guarantee and warranty. Apparently this does not apply to vacuum cleaners! what utter nonsense. The manager Dave was insisting the item is not their responsibility, its down to the manufacturer. In addition when I asked for a replacement he said no replacement offered as its not deemed as a essential item.
Staff had fobbed me off, I've never come across this level of unprofessionalism and disgraceful customer service before, usually the team are really helpful and kind, this time felt humiliated considering they were adamant in their opinion and I felt as a women they were asserting their authority and position of power to supress me. I had no choice but to leave the store, but was not going to be fobbed off, eventually ended up getting the refund!, as a consumer I would not rush to Argos for electrical items "check the small print" apparently I was meant to read this after my sales purchase item, clearly not informed prior to purchase that I have to contact the manufacturer of any issues even if something has a warranty and guarantee. This is how they fob off their customers and behave after sales.
I asked to log my complaint at store and was told go online, I explained to the manager I have a choice to log my complaint via phone, in person and online, he said write a letter to us. I explained the way in which the staff member spoke to me was not courteous it was standoffish from the offset, no smile just grumpy and unpleasant. The manager did not respond at all to this, dismissing it completely.
Absolutely appalling and overall poor level of Argos store experience.