B&Q Bury St.Edmunds

Clearly the better of the big two DIY chains. Much more choice of items. And you don't have to drive over 30 potholes to get to a ridiculously small car park either!
Updated 2022 to say they do need to stock all items for click/collect and not just do click and collect on the items they stock. Wpuld help a lot if stuff ordered came in on lorry like it does at Asda or John Lewis for example. But still my go to DIY chain.

Gigantic store just off Risbygate Street and with easy parking as well. The store offers a wide range of DIY projects for the home and garden. From paint to wood, tools and flowers, there is something for everyone. For those who have a kitchen or a bathroom redesign there is a great range of kitchens and bathrooms on display with their own design team on site. Staff are very friendly to help and are knowledgeable too.

Didnt have what I wanted on line but people were great and stacked 15 boxes of tiles in my car well done staff

I called in to the Bury St Edmunds store yesterday - I had a complaint unfortunately 😞
Never happened before.
This was dealt with smoothly and quickly by Susie on the till also Mark the Assistant Manager I believe?
Both these members of staff earned a well deserved 10/10
Keep up the good work 😃

Jan 2023
Went in for some decorating materials. Had some help from a very helpful assistant. Very pleased with the advice that he gave.

Hired a rug doctor to clean a sofa with the handheld attachment- machine was full of dog hair and made it absolutely stink. When we took the machine back we were told we would not receive deposit back because there was hair on the brush at the bottom of the rug doctor that cleans carpets- we didn’t even use that part only the handheld attachment. Man said he would speak to manager but after doing so said we would not be getting deposit back.
Awful customer service. Man very rude and grumpy.

Staff are much better than a year or so ago. Helpful and not patronising; before, I used to find staff distinctly unhelpful, and often patronising.

Great town to visit for history, shopping, eating and drinking. Highly recommended.