Boots Opticians

If I could give these jokers zero stars I would do. Rank incompetence pretty much every time I've gone in over the last couple of years. Can't be bothered to even list the myriad issues. Specsavers for me from now on

Very friendly and helpful staff, would definitely recommend to anyone.

The doors are locked as it's currently appointment only. Despite me rattling the doors, they kept me waiting outside in the rain. The member of staff seeing me kept taking his mask off when I was in a room with him (customers were made to wear them). I'm sure there are people with hearing problems who find mask-wearers difficult. In which case, staff should at least wear visors? He sneezed without his mask on. If you're worried about catching covid I'd give it a miss.

Staff never answer the phone, pointless in trying to contact the store.

Never answer the phone, struggle to be able to get an appointment, when I was finally seen I was miss-sold glasses with completely the wrong prescription (this was after the first pair arrived 3 weeks later than advised and were wrong so had to be re-ordered!). Avoid.

I found this opticians to be extremely kind and caring. Taking their time with my mum, who is 90.
They have been very thorough with tests and advice. I think they struggled during covid with their strict protocol.