Hayes Medical Centre

I have been registered with this gp practice for over 5 years. I am glad to see the surgery improved over the past years. Most of the receptionists are helpful. My call has been answered by Mehar on several occasions. She is a great listener and very helpful. I have also come across some rude receptionists who have no manners. some member of staff require training.

Hi , good evening, I am very thankful for the services which I got from Hayes Medical center and the staff. Specially, Miss Mehar , who attended my call and booked my appointment. She was so quick, wise and professional. The way of talking was so polite. She understood my problem within a fraction of second. I am so happy and god bless her. Hayes Medical center is so lucky as she is working there.💐💐💐💐💐💐💐💐💐

I recently joined the GP surgery. I contacted the surgery to book appointments for my children. The staff member was very helpful and polite. She scheduled the appointments very swiftly and explained their procedures for prescription. Overall, I am very pleased with my first experience with this surgery and hope that it continues to surpass my expectations. Thank you for your service.

Very disappointed with this surgery. I’ve been trying to book an appointment for 3 weeks now and they either book it wrong or don’t call for the appointment. Another thing is that they never send prescriptions on time. I need to call to ensure they’ve sent it, then I visit the pharmacy and it’s not there. Third times the charm! I always need to set aside 2 weeks to ensure that I get my medication on time. I respect that NHS is extremely busy and overloaded but this is just incompetence from the organisation point of view.

The staff at the hospital I was discharged from said that there are some appointments that need to be arranged from the GP for my newborn baby. Unfortunately, from my current experience, I would have guessed that we would never get an appointment with the GP. As a matter of fact, I was not mistaken, neither an appointment was made for my 6th week checkups, nor my baby's 8th week checkups were arranged. They keep my husband busy for the appointment of the vaccines that should be given to my baby. I don't think anyone works here except the receptionists who evaded you. Either the positive reviews here are fake or they only serve people they know.

Nurse Paula Baula is an exceptional practitioner. She was very thorough in outlining all the countries I intended to visit and the necessary vaccines. She was very personable, friendly and shows such warmth to her patients. What an asset she is to this practice!

It's been my local practice for many years. They usually are very very busy. Honestly they always try there best to serve. The doctors there are great. They try to there best to serve to the highest of standards.

I hope they receives more fundings so that they are resourced and able to continue to improve the service.

The doctors are really really good, the receptionists are so polite and overall this medical centre is amazing 👏🏻 They are so organised, at appointments you have only 10min but is enough time to explain your issues, if you call at 8am they will see you the same day (if emergency), also if you really have a problem they will give you a referal straight away. They are not wasting your time and they really care about your health. Congratulations 👏🏻🙏🏻