Davenal House Surgery

These doctors are very rude reception staff are unbelievable rude I had appointment with nurse she was also so rude never made me feel comfortable one bit. Just moved into area so new to the doctors already considering changing doctors. They need advise on how to make people feel comfortable..........

Having moved from a doctors in Worcester, I have been blown away by the service received at Davenal House. From the admin team, to nurses and doctors they are all fantastic :)

When I moved to Bromsgrove I viewed the reviews on here and didn’t hold out much hope, however, I can’t fault the surgery and staff. The doctors are always very knowledgeable and attentive and reception staff (especially Gill) are always very friendly, welcoming and helpful. I’ve never had an issue.

In 11 years one of the best surgeries I've been , helpful and great workers happy to help , bit busy , but nowadays most of surgeries are busy .

My overall experience with davenal house and stoke prior and the staff nurses and receptionists in my 6 years from moving from Birmingham is remarkable .
Especially the operations at stoke prior surgery with the in house pharmacy exceptionally run.by Tracy and Naomi.

Lately There’s been a drop in the overall service purely due to gps leaving and sickness etc and this needs to be addressed .

I would be giving this review 5:5 but I know it’s not right to name and Shane buyt there’s is one gp there who needs to
Be repremanded for bad practice . My feelings are not isolated many have been unhappy with his attitude and bad practice.
A certain Dr RODGERS at this surgery not only has an attitude problem but also has displayed bad practice on myself by taking into himself for some reason to STOP ONE OF MY EDSENTUAL PAINKILLERS FORBMY DEBREE CLUSTER HESDACHES WITHOUT
1) FOLLOWING STSNDARD GMC PROCEDURE AND HAVING THE DECENCY GO CONTSCT ME BEFIRE CANCELLING THIS
2) SECONDLY GIVING ME A REASON AS TO WHY HE WAS FOING IT Zand who gave him the directive to take this action

It’s not rocket science to know it’s proper procedure when amending someone’s medication which we DEPEND UPONto inform them firstly and to call them
In for an appointment to explain WHY they change / or in my case just STOP IMMEFIATEKY a painkilling medication I rely upon for years and subsequently has caused me a lot of grief pain and frankly I take it personally, as it’s MY LIFE thsts getting affected!
It’s onbvjous thst DR Rodger’s is CLEARLY INCOMPETENTas a practitioner and the complaint I’m raising is not only going to go to the surgery head to request and inwurstvinto his actions with a copy to him but I feel the GMC or NMC or whoever the hovering body is now to register this issue to them
Because if he continues to do this, it’s not only DISTRSPECTFUL to the patient , but incompetent and ptdntisllly DANGEROUS ! It could have been a heart medication , or fkrcdpikeody snd subsequently the patient could become seriously I’ll as I have been ( ive had to borrow suitable painkillers off my mother which is not rightbadmittrdky but sgstcelde can I do when a GP takes it into himself to DELETE an essential medication without informing yhebostieny and thus it needs to br notified tonight highest level . I suffer with severe deoresive disorder and this gssvsidrd my mental health into crisis and my life has. Been affected so the GMC needs to be informed to put this GP on procedure Ingo his competence
Hes also ignorant too.
If the head is not happy with my honesty and I have to change practice dsirvenough I will do reluctantly until the house gets back in order as it usedd to be . A well oiled machine a first class surgery but the confusion with all the his thst hsvr Jeff and new ones coming in is just affecting me personally now as there’s no consistency anymore
If Dr RODGERS wants a face to face appointment I will gladly face off and express my anger . However if he gives a valid acceptable apology I’m
more than willing to l lol et it go on this occasion but I will notify the head thst NONE of my medication be handled by him
I’m the future as I dint t to end up ILL like I have been the last 4 weeks becsyse if this persons poor performamce. Hes also done a similar thing with my mother .
But this I emphasise is an ISOLATED issue and the reason for me giving it 3/5 and not previous 5:5 is the recent shuffling of staff, the longer waiting times and what’s happened to me recently . I have every faith the surgery will go back to having a full deck of gps like it used to and the level of service tobrrturn as to its previoius first class standard . But there’s a lot of patients leaving davenal house and registering with the numerous others in Bromsgrove , so there’s a red flag there for the management snd last thing one es ts a bad reputation even if it’s caused by one GP alone.
I shall be registering my issue with a request fir a call back tomorrow to firstly ask if my medication to be rein
Paul Ingram

1 star too many,
These people are evil and the reason I wanted to kill myself I have been asking for help for months, yet these do not seem to care either way, NO PATIENAT CARE FROM HERE.

Have never had anything less than excellent care from Davenal House, various doctors nurses and admin team have seen us through the usual things young families need their GPs for, never mind the last couple of years. Have never struggled to get a phone appointment and have quickly been seen face to face when necessary. Have always found the team to be friendly and professional.

Dr Iqbal has been excellent since my first visit to her a few weeks ago, gets in touch to give information and support, very reassuring. Hope she's there a long time