KFC Worthing - Chapel Road

A big fan of KFC but can always be hit and miss. Ordered 10 mini fillets for 5.99 and two large sides to share with someone. Food was ready within minutes, piping hot and perfectly cooked. One of the best KFC meals I have ever had, all for under £9. Restaurant was clean and staff friendly. Well worth a visit.

Filthy, almost every table had rubbish on it, and the bins were overflowing. If you wanted to know what it feels like to sit in a KFC dumpster then this is the place. Undercooked chips just added the final extra piece of misery.

Sunday late afternoon.

Sign on front door stating “cash only” slightly inconvenient but never mind.

Walked in and waited at the counter for the group of 5 children who were “serving” to finish talking and hopefully at least acknowledge me.

I looked around and noticed only 4 customers sitting eating. No other customers.
A young man approached the POS after loudly saying to his colleagues “don’t really wanna serve, can’t be bothered”

He then simply raised his head at me prompting an order from me, (no verbal greetings or pleasantries.)

I ordered a zinger tower meal. Something was wrong with the till so assistance was called, and after a a lot of heel dragging, sighing,and a touch of colourful language , the issue appeared to be resolved.

I sat at a table and awaited my order. Whilst sat there I noticed how FILTHY the floors and tables were throughout the whole place. (No excuse when there were half a dozen staff standing about chatting)

My attention was drawn to the prep area by the bad language that was very clear to hear. They were complaining about having to make a hash brown.
I also noticed the cabinets where the chicken would sit, were ABSOLUTELY FILTHY with grease.

The fact the place was empty and there was no chicken in the hot cabinets I assumed my meal would be fresh and prepared to a decent standard. At the very least - hot! (After all....there were at least half a dozen staff there to do it!)

My order was being bagged up when I noticed one of the employees whispering to his colleague who was doing the bagging....then they giggled and one of them looked directly towards me (I assume to check I wasn’t watching)

My food was handed to me, and I left ....(being most careful not to slip on the greasy floor)

I sat down to consume my meal HONESTLY no longer than 5 minutes later. The chips were STONE COLD!!! I then checked the burger.....the chicken was warm. But the hash brown and the bread bun were literally cold to touch.

Based on the state of the place and the arrogance, rude, suspicious behaviour from the staff, and the fact my freshly prepared meal was cold.... I didn’t chance it....straight in the bin! (Apart from the Pepsi Max....that was nice.)

KFC WORTHING, I will not return, you seriously need to train your staff and clean your premises.

Ordered a tower box meal along with an extra 2 pieces of chicken and a couple of sides from the Chapel Road KFC branch and I couldn't be more disappointed. The so called "regular fries" barely had any chips in as you will see from the pictures I've included, the Tower Fillet Burger was an absolute mess with all the mayo in the box instead of the burger and a slice of cold rubbery cheese. The 2 pieces of chicken I ordered as extra were incredibly small and barely classified as a wing, let alone a chicken piece. A corn on the cobb side was tiny, so was the gravy and the coleslaw was only half filled. The food was barely warm upon arrival. Tried to call the store to complain only to discover that the phone number listed online comes up as invalid and there isn't a phone number listed on their website, which is convenient for them I'm sure. Absolute disgrace and will NEVER be using them again. Do not buy from this particular KFC if you actually expect to receive what you pay for and want value for money, you WILL be disappointed and feel ripped off

Usual food from KFC, though often one feels you've been conned by the size of the chicken pieces.

What let's this place down is the service. Slow and disinterested staff plod around compiling your order, if they can be bothered, with as little interaction with the customer as they can get away with. Perfectly happy to talk to each other and grab a coffee from the drinks machine for themselves. If they can be bothered, of course.

Also some concern with the usage of gloves (or not) when it comes to touching food. Or if they are wearing gloves, a load of non-food touching goes on.

"Relaxed" is the best word for the staff here. Casual, can't-really-be-bothered. Makes you wonder what goes on behind the scenes.

Incapable of getting any order right! Will not use again - 3rd time unlucky! Today was the third (and final) time for this branch to either not deliver our order or send the wrong things, today three side orders missing and the RECEIPT is clear as day as to what we ordered! Either daylight robbery in disguise trying to get away with it, or the staff are completely inept.

very understaffed , food takes absolutely ages. The dirtiest Restaurant i have ever seen, bins are overflowing and tables don’t get cleaned

There appears to be a management issue, the restaurant was understaffed and very busy and it was clear how much pressure the staff were under, me and my sister had to wait 20 minutes for our food, despite this, the food was still done to an amazing standard and the staff were doing the best they could and were very polite to all customers, try and put more people on the rota for the sake of not just your customers, but you’re very hardworking and amazing staff!!!