McDonald's

The drive through looked closed as the window where you order was closed on our visit, but after parking up and getting out of our vehicle, another car drove up to the drive through order point and the window opened.
We decided to go inside as the one way system meant we could not easily get into the drive through lane from the car park.
We ordered on the touch screen, which was easy to navigate and operate, however service was a little slow at the counter, especially as they didn't appear to be very busy.
The food and drink, when it did arrive, was as expected from a mcdonald's... nothing special, just simple and relatively inexpensive.

I came to order my food, paid and collected. When I got home I have noticed the 2 large fries were missing, so I had to drove back as no one answered the phone. I have initially called them.

When I got back, I went to the window and explained to the gentleman over there that the fries were missing, my food is now cold and I had to do a 15 minutes trip to the branch, and another 15 minutes to get back to my house.
He asked me to go over to the next window so we can discuss.
I have asked for new warm sandwiches and the 2 large fries that were missing plus the refund on the food as I had to drive back.
He replied saying the refund is not possible as I cannot have the free food and the refund. He said he can give me the fries, refund and offered me some dessert.
I didn’t wanted the dessert at that specific time and I have explained it was not my fault that I had to do a 30 minutes trip because the fries were not put in the bag initially. The fuel I have consumed is not worth £3.38 equivalent to 2 large fries that he offered me to refund. I do understand the fact that I have to pay for my food, and I didn’t want free food, but at least something to cover the fuel. This is not acceptable and I am very disappointed with the customer service, when is not my fault the staff forgotten to add the fries in the bag it is also not my fault I have to do another trip and it is costing me money for doing this.

I wanted to ask for the manager but then I had a look at the gentleman’s badge and he was the Retail Manager. I have left half of the food there, as the other half was at home for my family and 2 drinks. i have said I am not going to argue and I didn’t want anything from McDonald’s, I have walked away as there was no resolution between us.

I am very dissatisfied and disappointed with McDonald’s at the same time, with this type of service especially because it happened before where they forgotten to add sour cream souses to my chicken strips but I have never complained.

The food, although tasty came out, tepid and soon turned cold. The service was easy with the order points and table service, but the rest of the service was poor, staff standing around chatting, which led to an uneasy atmosphere. You felt like you were a hindrance and unwelcome..

Don't order from here, they get your order wrong and when you phone up to expline they deny that they made a mistake, shout at you down the phone. Worst customer service I have ever come across, didn't even offer to help or rectify my order, passed the blame onto just eat. Spoke to 2 female managers who haven't got a brain cell between them were shouting so much i couldn't make out what they were saying. Both shouted at me, interrupted me when I tried to expline what had happened. Disgusting service. Both need to be sacked or at the very least retrained. I mean it's not hard to work in a McDonald's. But to have such a bad attitude and no control on your mouths. When clearly your in the wrong. Nope lost a good customer here. The one on the high Street so much better.

Utterly incompetent. Ordered a new McPlant burger for click and collect. It arrived without the burger patty. Took 12hours of emails to get a refund.
Not the first time this has happened either. My wife ordered a breakfast sausage sandwich and it was handed to us without the egg.

Consistently bad service. Restaurant is usually not that clean and the staff are always rude and unhelpful.

You’ll likely never get chips that are warm and fresh. I asked for mine to be replaced twice recently after touching them with my fingers to remove one to try, both of the ones I sent back and had touched went back into the rack with all the others being served. Disgusting and unhygienic.

Not sure why we keep going back, other than the kids like it and it's cheap?
But the standards have really slipped.
I can't remember the last time I had a fresh burger from McDonald's.
Even when I have ordered with things removed like tomato or added onions.
The burgers are always grey, cold and almost inedible.
If I had something cooked like this anywhere else I would send it back, but there is no point with McDonald's as the next one you get will be just as bad!

I ordered a customised Breakfast Meal. I only got the burger (which was made wrong). I didn’t receive my hash brown or my drink. When I tried calling them to rectify this, I’m still trying to get through (225 times later, because they have the phone off the hook). Don’t get a delivery from here as you won’t get your entire order. Always make sure that you’re going through the drive-Thru or dining in.