KFC Sunbury Cross Centre

When you get kfc you expect it to be the same in every branch. But this was terrible. The chicken fillet in both our zinger burgers was the thinnest sliver of meat. Like they had sliced off a part of a chicken breast and beaten it out flat. The result was a really dry burger that was mainly bread

Worst KFC, was told my order was taking longer as new chips were being cooked, out of the order 2 portions was stone cold, the 3rd was hot. Zinger burger was stone cold, and was rock hard.Tasted like cardboard. Beans were dried out and resembled a lump in the pot.Must have been cooked that morning as was not edible. Already took fries back, with no apology. Gave up! Would not return. Disgusting. Thought food legally should be kept at 63 degree's to be legally sold.

Not as good as it used to be. Very hard to understand the server. You have to shout and exaggerate your words. But the food is great though. Always hot.

Never ever have we visited such a chaotic KFC
Service extremely slow.. it would have been quicker to walk to Kentucky
Order was not correct when it arrived
Fries were cold.
The only good thing about the place was the hard working lady clearing up the tables and looking after the general tidyness of the area
I used both methods of ordering available at the time firstly on the touch screen then ordered on the App and both as slow as each other.
Not sure it's a fast food outlet...

You get the feeling no one working here actually gives a **** about customers. It’s almost like we should be thanking them for their incredibly poor service.
Very, very slow to serve you. Not easy to understand and regularly get my order wrong.
It’s handy when you need food, but falls far far below the expected standard of even a takeaway business.
Today’s food was ok, but not juicy at all like you would expect. Tasted like it was around for a while first.

Quite possibly the rudest KFC I’ve ever been in. And I’ve been in a few...

Today, I ordered some lunch on the KFC app for collection at Sunbury Cross. I paid on the app and followed the instructions to “check in” when I got there and THEN my food would be prepared. It took me 6 min to walk up there and I checked in when I got there. My number appeared on the “preparing” screen.

There were 2 other people in the store ordering at the till and I stood in the waiting for collection spot. A female member of staff walked over to the drinks point behind the counter and asked me if I was collecting an order. I said yes as she started pouring drinks. She then called over to the only other person there, a man I assume was the manager and she called out my order.

He walked over to the serving point and shouted at me, asking if was there to collect and order. I politely replied yes to which I was told the woman had been calling me. Despite only having just got there, checked in and my Oder show up on the screen? I told him I knew as I had acknowledged her (my exact words). He repeated that she had been calling me and “that’s what happens when you order online!”.

He then shoved my food at me.

Now, the saying “don’t bite the hand that feeds you” works both ways here. I remained calm and polite despite this abuse because I like to have my food without spit in it. At the same time, it’s my money that is paying into your economic income, so don’t talk to people like that, ever! The food was clearly not fresh either and hardly present. By the way, I ordered the “boneless banquet” (see attached picture).

This store clearly survives on the business it brings in from the local youths in the evening, along with the standard ASB and crime that goes with it. That’s his target audience. I treated myself to lunch today and quite frankly, regret it.

Steer clear, go to M&S or subway. Totally disgraceful service.

Ordered twice from this place and always had something missing! Worst KFC ever judging by other comments I stand correct in that statement. Will stick to my local in Walton, much better.

Food was nice had to wait because the servers were doing the delivery orders before queuing customers the door didn't close properly so it was very cold while you waited to be served so they need more staff to keep up demand