The Quad Club

I highly recommend Louise for a massage ! She’s amazing. Really nice place to relax. Also had really good cocktails at the bar of the hotel

The reception team where amazingly accommodating, I even left a box of chocolates for “Laura”, due to some issues with my booking she managed to ensure me and my boyfriend where able to spend the day at the spa for his birthday.

We had a lovely masseuse called “Tristana” who not only made us feel comfortable and worked amazingly on my massage but she advised us both on after care.
I also left her chocolate, that’s how lovely she was.

I recommend this spa and their facilities.

Anisa

I am not one to spend time writing reviews, however, I experienced the MOST shocking experience and felt the need to write a review about the service I have received today. I have been using the Gym and SPA facilities at Quad Spa for 4 years. The service was overall good with the previous management (pre-Covid), but now the management has changed.

I was excited about returning to my normal routine now that gyms have reopened after lockdown. Unfortunately, this has gone down terribly due to a staff member who works there her name is SARA.. She has made me feel uncomfortable, is very abusive, and has completely ruined my experience. She is the reason why I will be cancelling my membership.

The Quad Spa website, Google, and Crowne Plaza site all clearly mention the facilities close at 10pm everyday. What happened today (17.09.20), was that I entered the gym at 9pm only to be greeted by Sara who said 'Oh, you are coming at this time'? Not even a hello or good evening! I immediately felt uncomfortable, and responded by telling her I will be out by the time you need to leave. She then told me that the facilities close at 9.45 and that I MUST be out of the building by 9.45. I was confused and I knew this was wrong and, in 4 years that I have been using the facilities, I have never been told that I must leave by 9.45!

What happened after was much worse. I stopped using the jacuzzi by 9.30 which allowed me time to shower and to get dressed to leave by 9.45. Upon leaving by sharp 9.45, I asked Sara if this was a new change? She told me that this was always the time and that it is also clearly mentioned in my contract! I politely asked her to point this out to me, she then aggressively pulled out a contract (please see attached), where she was so sure to point out that she was right. Surprise, surprise, the contract mentions that you must stop using the facilities by 9.45 to allow you time to use the shower and to get dressed and leave by 10pm!

I then asked why she had lied to me, she then mentioned that this is not her problem and that she does not get paid if she has to stay after 10pm! She was shouting at me the whole time and when I told her that I will be making a compliant to the manager, she told me that she didn't care?!

I will be escalating this to the Crowne Plaza manager, lets see how they respond and handle this. This is a complete breach of contract. I pay my membership until 10pm. Members should not be made to feel uncomfortable and have to leave 15 mins early so that staff who get their wages paid by our fees to leave early!

Disgusting service, also the facilities are falling apart! Please spend your money elsewhere!! AVOID THIS PLACE AND ABUSE FROM SARA!!

It would be a much better Gym if most of the time I want to use it, it didn't have toddler swimming classes. So I'm not using it anywhere near as much as I should so cancelling. I'm a local resident. .

And NO, the facilities are not generally well maintained and clean, it's under staffed.

Very nice gym, swimming pool with steam room and sauna. It had great variety of clases previously, not right now, hopefully soon.

New amazing management! Really turned the whole gym around. The staff are 11/10! I’ve been to so many gyms over the years and this one is my favourite. It’s a great place for a day out with friends from fitness to relaxation. Laura and her team are AMAZING! They go above and beyond and the latest edition of new gym equipment is EPIC! There’s now a punching bag!! They have an brill pool, saunas, steam room. The team here really work hard and it shows beyond belief.

Sauna room has a great big gap at the bottom of the door, with a lot of draught coming through. It really defeats the objective; a breezy sauna room! At least turn up the temperature and make it a little bit hotter in there!
#CommonSenseEqualsSuperPower!!!

Great facilities, very clean and well maintained. Friendly personnel and always keen to help.

Thanks to Laura for showing me around and helping me choose the right membership and also many thanks to Irina for being so punctual, with all facilities ready at 6:00 in the morning