M&S Carpet and Flooring (Carshalton Branch)
10-11, The Market, Wrythe Ln, Carshalton SM5 1AG, United Kingdom
4.1
11 reviews
8 comments
9RM6+4X Carshalton, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
We had problems with a fitter who refused to fit our carpet because our bed was still in the bedroom. He was extremely rude and walked out taking the carpet with him leaving us to have to follow up what would happen next.
It turned out that Steve, the owner of the company was out of the country at the time so I feel this particular fitter took the mick knowing this. Steve called us on Monday when he was back and was so apologetic and not at all happy with the fitter. Gave us options on what we could do next, including refunding us for the carpet. We decided to give them a chance and yesterday Steve and a fitter called Darren came, fitted our carpet beautifully and were very quick and efficient doing so. Steve also brought a beautiful bunch of flowers as an apology which was not necessary but much appreciated, at least someone buys me flowers eh? Haha.
The original fitter we had in no way reflects the workmanship and professionalism of this company and I would like to thank them for going above and beyond to fit our carpet.