Tapi Carpets & Floors

Waking up this morning to our new carpets fitted yesterday by Tapi at Wellingborough was amazing. From purchasing to fitting the whole experience has been first class.
Adam at Tapi was so helpful in assisting with our choice of carpet and colours, Colin came to measure up, such a lovely gentleman and so knowledgeable.
Jeff, Richard and Gemma came and fitted yesterday, what a great team, passionate about what they do and so obviously work well together, a superb job, clean, tidy and efficient.
I have absolutely no hesitation in recommending this whole team if you are looking to buy new carpets.

Walked in around 5.00pm today only to have a half hello from someone at the desk.
His colleague came out from the back a few minutes later and completely ignored us.

No help whatsoever from them to see if we needed any help.

We walked out after around 5-10 minutes as none of them asked if we needed any assistance, only to be ignored again. No thank you or bye even though the place was completely empty.

Just because we walked in dressed very casually does not mean we do not want to spend money. We own multiple properties in the area and were just giving you a chance from other major competitors we usually go.

Not a problem, a major competitor just got another order for a whole house 30 minutes ago.

We advise future clients to wear a shirt and tie before approaching Tapi

I have bought roll carpet and vinyl to fit myself, and used their fitting service for a couple of rooms and at all times have received good service. Never too much pressure in store, knowledgeable and happy to discuss my requirements. Today I had a landing and stair carpet fitted, I ordered just before the Covid-19 lockdown, a little worried if my order would be completed. I had plenty of email updates during their shutdown and when the store reopened we arranged Fitting and everything went well. Thank you Tapi Wellingborough.

Very good from start to finish, arranged an appointment in store on Tuesday with Andy very helpful and not pushy understood our needs. As the carpet was in stock arranged for the fitting today (Thursday) with Sam who did an excellent job. Would highly recommend Tapi carpets

This is the 3rd or 4th time I have used Tapi, always receive excellent service and fitting, but they have gone over & above today. A huge measuring error by us led to our carpet being too small. The Wellingborough branch manager made a number of calls and decisions to minimize the cost impact of our mistake and to ensure our new order will be delivered in just 2 weeks, thank you!

The staff are really helpful, not pushy if you know what I mean, you are given time to look at wide selection of carpets on offer, the staff are always there to answer questions. I ordered stair rods they were delivered to the store in a matter of days A1* service thank you

Even though they get the payment at the order, they did not deliver the content of the orders on time and full, we had to chase them constantly. The threshold for the laminate flooring was ordered wrong, in the shop they tried to give us totally irrelevant thresholds to cover up the situation. Still there is no news from thresholds and vinyl. On top of that the carpet that we ordered for our staircase and landing was cut in wrong measures after that long waiting period. We will have to cancel our order. I do not recommend this type of business which is totally unreliable and unprofessional.

Great carpet advisor and fitters. Efficient and helpful! Thank you!