Excellent advice and customer service. I've been in a couple of times recently, once to get advice before ordering and secondly to ask some questions about item I had ordered. The second time I went in the store was manned by young female assistant and I am going to admit that I pre judged and thought that she wouldn't be able to answer my questions. However, I have to say that she was brilliant and spoke about products like she'd been laying floors for a few years and gave the advice I needed in a way that sounded like she had practical experience. So, shout out to you and minus points to me. When my order arrived a couple of packs were missing but flooring Supplies were on the phone within about 5 minutes with an apology and arranging to get my missing bits delivered as soon as possible. This was backed up with a further apology call. I've used them before and I have to say it's a great customer experience every time and the prices are generally the lowest you can get.
Alex pose-gil
Ok as flooring supplies is now trying to silent me I am publishing everywhere. Firstly their staff in Edmonton branch is fantastic. My issue comes with the company/management. Me and the wife had chosen a karndean LVT. But we found IFS (internet flooring supplies) was offering a lot cheaper. But as the staff was so nice and they advertise pricematch we decided to go back to place the order, only to be told management would only give me 10% of the difference because its karndean, but if I go for quickstep LVT they would match IFS price as they have done it before. Personally go to IFS
Kevin Youngs
top job don't see how it could have been done any better fro shop to fitting
Niall Ferguson
Exceptional service from the sales team at the Norwich showroom who could not have been more helpful. Great product range, great pricing and invaluable advice. Many thanks, I wouldn't go anywhere else.
They had an issue putting the order through, took my money then called me back and said there was an error with the order and they would need to refund me, that's fine but I'm sat here 1 week later and still no refund, called up to chase and now being told 14 days (originally 2-3 days) ..... MIND BLOWN. Anyway, I ended up saving about 10% by going to Flooring Hut
***REPLY TO COMPANY*** Why was I informed 14 days today? Mis-information given will only upset customers. Also, I have asked for the authorisation code and merchant you used and this hasn't been sent
Golden Serenity2 years ago
I have ordered a number of times from here now over the past few months. There have been a few minor hiccups, however given the market share and order volume they have, and with the challenges placed upon them during covid, they have done exceptionally well in terms of the customer service. The after sales support is fantastic, so have no quarrels about buying from them again in the future
R S2 years ago
Love our new floor. The colour is amazing. Quality is great. Contractor who fitted it said it's the best quality on the market.
Firstly their staff in Edmonton branch is fantastic. My issue comes with the company/management. Me and the wife had chosen a karndean LVT. But we found IFS (internet flooring supplies) was offering a lot cheaper. But as the staff was so nice and they advertise pricematch we decided to go back to place the order, only to be told management would only give me 10% of the difference because its karndean, but if I go for quickstep LVT they would match IFS price as they have done it before. Personally go to IFS
***REPLY TO COMPANY***
Why was I informed 14 days today? Mis-information given will only upset customers. Also, I have asked for the authorisation code and merchant you used and this hasn't been sent